System Technician - FTTH

WOW! Internet, Cable & Phone • Knoxville, TN

8d • Onsite

About The Position

WOW is Hiring a System Technician- FTTH! What you'll be doing Maintain and repair all aspects of the Fiber to the Home (FTTH) network from the Hubsite and/or OTN cabinet to the passive network devices including any and all PON nodes and their associated power supplies; assists with training and development of other System Technician-FTTH technicians; occasionally and with direction provides day-to-day engineering and operations support to the department.

Requirements

• Possess a firm understanding or fiber network for troubleshooting and fault resolution assistance
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to use assigned test equipment including but not limited to Signal Level Meter (SLM), Volt Ohm Meter (VOM), OTDR and optical power meter, and other various optical T&T equipment
• Ability to safely assist and/or perform pole transfers within company and NEC guidelines
• Ability to raise, lower, re-tension, delash and relash existing plant
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid (state) driver’s license and maintain driving record that meets the Company’s insurance carrier’s requirements
• 3 -5 years of System Maintenance experience (or equivalent in training and experience) and/or related associate's degree is preferred
• MS Suite, Internet software, E-mail, basic understanding of Google Suite
• Regularly required to talk and hear
• Required to use close vision and be able to focus, ability to adjust focus and to see colors
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including ladders and tool belts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 75 pounds
• Physically able to operate computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner

Nice To Haves

• Industry standard fiber certifications a plus

Responsibilities

• Assessment, maintenance and repairs for hubsite/OTN cabinet, outside FTTH distribution plant, and general plant components
• Maintain hubsite/OTN hardware and powering needs and maintenance
• Test FTTH, PON, and HFC plant and components using: Signal Level Meter (SLM), Volt-Ohm-Meter (VOM), OTDR, optical power meter, spectrum analyzer and compare findings with documentation
• Perform basic DC wiring from equipment to Telect panels
• Troubleshoot/repair problems with light, RF, AC, and DC portion of forward and reverse plant for transmission levels, signal losses and other interference
• Perform routine remote OLT setup and balancing, alignment and adjustment of passive components and equipment used to process signals from the OLT to any subscriber port and/or subscriber ONT
• Perform basic underground and aerial construction duties associated with PON (DWDM) operations such as replacement of defective/damaged optical splitters and subscriber ports
• Maintains, repairs and replaces optical components of the remote OLT
• Perform routine business subscriber connection duties such as running/hanging fiber drop and utilize handheld splicer to complete connections
• Performs and/or assists with emergency fiber restoration.
• Performs analysis of system performance reports and subsequent preventive and remedial activities
• Understand/apply FCC and NESC technical standards, including performing FCC required testing
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
• Perform networking related troubleshooting including SQC test, trace route and speed test
• Perform Power Supply installation, maintenance and repair and have a basic understanding of our Continuity PS status monitoring system
• Perform Field Ops-Engineering walkouts
• Maintain excellent attendance and appearance
• Other duties as assigned

Benefits

• WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way.
• WOW!ing our customers is in our DNA.
• We are committed to putting our customers and team members first.
• So what does that mean for the people who come to work with us?
• It means you can make a difference while you grow your career at WOW!.
• When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve.
• We're for being different - in a good way.
• Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love.
• We'd love for you to be a part of our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED