System Support Technician
About The Position
We are looking for an experienced System Support Technician to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
Requirements
- Must be able to communicate in English, bilingual is a plus
- High School diploma or equivalent
- Must be able to obtain and maintain a Tribal Gaming License
- 3 years of experience in IT networking
- Working knowledge PC skills including MS Word and Excel
- Flexibility in work schedule required.
- A+ required, MCSE/MCSA preferred
- Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
- Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
- Be able to work indoors and be exposed to various environmental contaminants including smoke
- Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
- Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
- Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
- Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
- Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
Responsibilities
- Adhere to the Miccosukee Service Expectations and ensure team compliance
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Ensure security and privacy of computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve hardware and network connectivity problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Removing old equipment and performing data migration to new machines
- Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
