System Support Technician (Remote environment)

bp • US: Non-Office TN, TN

5d • Onsite

About The Position

As a System Support Technician at bp, you will partner with Technology and Business stakeholders to perform on-site installation and removal of systems at the Travel Center Sites. You will play a critical role in ensuring systems are installed properly and production-ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment. This role focuses on installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

Requirements

• Associate Degree or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Requires 6-8 years of experience supporting complex end user technologies.
• Ability to validate requirements and ensure alignment with business expectations.
• Experience using Microsoft Office tools (Excel, Word, Visio).
• Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
• Strong analytical, troubleshooting, and organizational skills.
• Effective communication skills and ability to work with both technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and commitment to quality.
• Problem-solving and critical thinking.
• Strong collaboration and teamwork.
• Continuous learning mindset.

Nice To Haves

• Computer certifications from CompTia A+, Network+, Security+ are preferred.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
• Knowledge of building Images and scripting is desired.
• Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments.
• Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE).
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.
• Ability to evaluate and test emerging technologies.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Knowledge of endpoint management tools (Intune, SCCM, etc.).
• Basic understanding of cybersecurity practices.

Responsibilities

• Perform on-site installation and removal of systems at Travel Center Sites.
• Ensure systems are installed properly and production-ready.
• Troubleshoot issues and maintain IT equipment.
• Deliver exceptional customer service.
• Install network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers, and other misc devices.
• Ensure all solutions meet business expectations and compliance standards.
• Read wiring schematics and blueprints.
• Safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
• Work on-site with little or no supervision.
• Clearly communicate professionally with technical and non-technical personnel.
• Demonstrate professional behavior including language, actions, and attire.
• Install and maintain low-voltage cabling (data, voice, and IT infrastructure).
• Reliably access transportation for travel to office, airport, and job sites.

Benefits

• bp offers an integrated energy offering.
• Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree