System Support Technician

Trellis Supportive Care•Winston-Salem, NC

6d•Onsite

About The Position

Trellis Supportive Care is seeking a System Support Technician to support the organization’s technology systems so healthcare professionals can focus on providing care to patients and families. The role provides hands-on technical support, troubleshoots hardware and software, assists with electronic medical records, and helps maintain the technology resources used across the organization. This is a full-time, on-site position in Winston-Salem, North Carolina, scheduled Monday through Friday from 8 a.m. to 5 p.m., for 40 hours per week. The technician participates in an on-call rotation every other week.

Requirements

Associate degree in Information Technology or equivalent experience supported by relevant certifications.
Strong troubleshooting, communication, and customer service skills.
Professional, team-oriented approach with a commitment to confidentiality and continuous improvement.

Nice To Haves

One year of IT, technical help desk, and/or PC support experience is highly preferred.

Responsibilities

Provide help desk support and troubleshoot software, hardware, computers, mobile devices, printers, and other technology.
Assist with electronic medical records troubleshooting, upgrades, and end-user support.
Manage user accounts and groups through Active Directory.
Assist with basic server and network troubleshooting under the direction of IT leadership.
Configure new computers, install applications, and support phones, voicemail, and telecommunications systems.
Train employees on technology applications through one-on-one and group instruction.
Maintain technology inventories, equipment records, and the organization’s SharePoint site.
Assist with data analysis, vendor coordination, and IT projects that support organizational goals.