System Support Specialist

Delaware Nation Industries • Oklahoma City, OK

2d • Onsite

About The Position

Delaware Nation Industries and Investments (DNI) is seeking a System Support Specialist to support the FAA. This role provides technical support for users, systems, and applications that support government mission requirements. DNI is a 100% tribally owned federal contractor delivering mission-critical IT, cybersecurity, research and development, construction, management, and professional services. The company emphasizes a SHINES culture (Selflessness, Humility, Integrity, Native Pride, Entrepreneurship, and Servanthood) and values its people as the foundation of its success. Employees join a collaborative, purpose-driven team where expertise is valued, growth is supported, and work contributes to meaningful missions and the economic strength of the Delaware Nation. Veterans and transitioning service members are encouraged to apply.

Requirements

• U.S. Citizenship is required
• Must be able to obtain and maintain a Public Trust clearance
• Bachelor's degree in an IT-related field.
• Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/print services, or similar operations support roles.

Nice To Haves

• Industry certifications relevant to the position.
• Experience supporting federal government or DoD customers.

Responsibilities

• Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
• Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
• Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
• Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
• Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
• Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
• Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
• Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Senior