System Support Professional

Home Bank • Lafayette, LA

1d

About The Position

The System Support Professional provides technical assistance and support for the Bank’s computer systems by phone, in person, or through a ticketing system. The role installs and configures software, assembles and installs PC hardware, troubleshoots hardware and communications issues, and provides onsite field support for problems that cannot be resolved remotely. It also helps protect the security and privacy of networks and computer systems.

The position requires participation in an after-hours and weekend on-call rotation and travel to other branch locations to provide onsite assistance. Other duties may be assigned. A good credit record is required, and a credit report is required for employment.

Requirements

• Three years of related experience.
• Working knowledge of networks and network protocols such as TCP/IP.
• Solid knowledge of electronic hardware, including computers, network devices, phones, and computer peripherals.
• Knowledge of computer security and privacy principles.
• Effective problem-solving skills.
• Excellent written and oral communication skills.
• Exceptional organization skills and attention to detail.
• Ability to communicate and interact with members of cross-functional teams.
• Ability to use available resources to research root causes and/or resolutions.
• Ability to work in a fast-paced, demanding environment.
• Good credit is required; a credit report is required for employment.

Nice To Haves

• Associate degree in Computer Science or a relevant field.
• A+, Network+, or Microsoft Certified IT Professional certification.

Responsibilities

• Provide technical assistance and support for the Bank’s computer systems by phone, in person, or through a ticketing system.
• Install and configure appropriate software and functions according to specifications.
• Assemble and install PC hardware, and investigate and resolve routing, hardware, and communication problems.
• Provide field support for issues that cannot be resolved remotely.
• Troubleshoot to diagnose and resolve problems.
• Ensure the security and privacy of networks and computer systems.
• Participate in an after-hours and weekend on-call rotation.
• Travel to other branch locations to provide onsite assistance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree