System Support Engineer

ENSCO, Inc.•Hauppauge, NY

20h•$65,499 - $101,485•Onsite

About The Position

ENSCO/KLD Labs is seeking a System Support Engineer for its Rail Service Department in Hauppauge, NY. KLD Labs develops machine vision solutions for railway customers, including monitoring, measurement, inspection, condition-based maintenance, and asset management systems. The engineer will provide technical support and help configure, test, troubleshoot, repair, and install systems so they meet customer needs and engineering specifications. The role includes domestic and international travel and requires the ability to lift 50 pounds.

Requirements

Bachelor's degree or equivalent and 2 years of experience, or an associate degree and 4 years of experience.
Strong background or experience in electronics, computer, and networking technology, including building and repairing computers and setting up and troubleshooting basic TCP/IP networks.
Experience in quality control and/or software testing.
Working knowledge of common electronics tools, multimeters, function generators, and oscilloscopes.
Ability to read schematics.
Ability to work independently and learn.
Ability to effectively manage changing or multiple priorities.
Willingness to travel domestically and internationally.
Must be authorized to work in the U.S.
Must be able to lift 50 lbs.

Nice To Haves

Experience in service and support of computer-based systems.
Ability to debug and resolve hardware issues in new and existing products.
Software testing experience.
Multilingual ability.
Bachelor of Science degree in engineering.

Responsibilities

Provide technical support to customers and in-house departments.
Configure systems to customer specifications and prepare them for shipment.
Troubleshoot and repair equipment returned for service.
Assist in quality control of rail systems.
Coordinate field service activities to ensure products and systems meet engineering design and customer specifications.
Perform field installations and support domestically and abroad.
Conduct functional, system, integration, and regression testing.
Perform other duties as assigned.