System Support Specialist

Leidos • Huntsville, AL

3d • Onsite

About The Position

Leidos’s Digital Sector is hiring an Entry-Level System Support Specialist for its Huntsville, Alabama office. The role supports the NASA End-user Services and Technologies (NEST) Contract mission by providing end-user computing device services at Marshall Space Flight Center (MSFC). The specialist assists with end-user equipment and service requests, provides basic hardware and software troubleshooting, and helps NASA customers and contractors access NEST services. The position requires four years of IT support experience and a high school diploma or equivalent.

Requirements

• High school diploma or equivalent.
• Four years of Information Technology (IT) support experience.
• Strong written and verbal communication skills and the ability to interact professionally with customers and team members.
• Experience providing technical support for current versions of Windows.
• Experience providing technical support for current versions of macOS.
• U.S. citizenship.
• Ability to obtain and maintain a Public Trust.

Nice To Haves

• Knowledge of and experience with the NASA desktop computing environment and software suite.
• Experience using ServiceNow to manage incidents and service requests.

Responsibilities

• Assist with setting up and delivering end-user services, including mobile devices, printers, and computer equipment, following established procedures and senior technicians’ guidance.
• Provide basic technical support for end-user hardware, software, and device issues; troubleshoot common problems and escalate issues requiring additional technical expertise.
• Interact with NASA customers and contractors to provide basic information and assistance about NEST services and deliver a positive customer service experience.
• Perform initial identification and basic troubleshooting of system issues using established procedures, escalating unresolved problems and incidents to senior-level technicians.
• Help document, track, and escalate third-party software and network-related issues to the appropriate technical support teams.
• Support fulfillment of end-user hardware and software requests, ensuring accurate documentation and compliance with established service processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED