Application Management Professional II - Loan System Support

Hawaii Sate Credit Union • Honolulu, HI

10d • Onsite

About The Position

This role works with teams across the credit union to improve the business processes and technology that support lending operations. It serves as a bridge between business units and technology teams, with a primary focus on loan origination processes and applications. The position analyzes workflows, gathers and translates business requirements, identifies opportunities for improvement, and helps deliver technology solutions that improve employee and member experiences.

The role supports and maintains Loan Origination Systems (LOS) and related applications; partners with business stakeholders to analyze processes and identify technology solutions; evaluates application workflows and recommends improvements; and supports enhancements, testing, implementations, and issue resolution. It collaborates with internal teams and vendors to deliver solutions that meet business and regulatory requirements, and creates and maintains documentation for requirements, processes, configurations, and support procedures.

The position is located at HSFCU Headquarters in Downtown Honolulu and reports to the Application Management (Business Systems) Senior Section Manager. The base annual salary range is $79,100–$101,745, with final compensation determined by experience, skills, and internal equity.

Requirements

• Bachelor’s degree or equivalent combination of advanced education and experience.
• At least 3 years of experience supporting, administering, or maintaining Loan Origination Systems.
• Experience gathering, analyzing, documenting, and translating business and functional requirements into technology solutions.
• Experience analyzing business processes and application workflows to identify gaps, improvements, and solution opportunities.
• Experience working with business stakeholders, technical teams, and application vendors throughout requirements, testing/UAT, and implementation.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• Experience with Encompass and/or MeridianLink LOS.
• Experience supporting a core banking platform.
• Experience working within a bank, credit union, or other regulated financial institution.
• Experience using SQL or other query/reporting tools for analysis and data validation.
• Certification such as CBAP, CSBA, CAPM, CBTA, ITIL, or similar.

Responsibilities

• Support and maintain Loan Origination Systems (LOS) and related applications.
• Partner with business stakeholders to analyze processes, gather requirements, and identify technology solutions.
• Evaluate application workflows and recommend process and system improvements.
• Support application enhancements, testing, implementations, and issue resolution.
• Collaborate with internal teams and vendors to deliver solutions that meet business and regulatory requirements.
• Create and maintain documentation for requirements, processes, configurations, and support procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level