System Support I

Coast Professional•Voorhees, NJ

1d•Onsite

About The Position

The System Support I position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.

Requirements

High School Diploma or GED required.
Some business-related college courses are preferred.
Minimum of one year experience in a business environment; collection experience preferred.
Ability to prioritize rapidly changing assignments
Experience working in an automated systems environment (or similar call center).
Experience with various PC programs including MS Excel, PowerPoint, Word, and Outlook.
Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful
Experience working in an automated collection or call center environment preferred
Experience working in a client/contractor driven environment helpful
Hardware and software issue resolution
Database software, internet software and word processing software
Effective oral and written communication skills
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
Ability to handle and resolve recurring problems
Professional attitude, enthusiastic, and reliable
Successfully pass pre-employment (post offer) background check
Ability to read, write and speak fluent English.
Ability to establish effective professional relationships with all internal and external business partners.
Excellent presentation and facilitation skills.
Ability to adjust quickly to changing business needs.
Ability to exercise discretion and judgment.
Effective problem-solving skills.
Experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.
U.S. citizenship and security clearance granting access to classified information.
Physical presence in the workplace is essential.

Nice To Haves

Some business-related college courses are preferred.
collection experience preferred.
Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful
Experience working in an automated collection or call center environment preferred
Experience working in a client/contractor driven environment helpful

Responsibilities

Communication and support for end users
Follow standard processes and procedures
Identify and escalate priority issues per specifications
PC support and maintenance
Track issues through change management process

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
$630 to be paid towards medical health insurance per month.
Optional buy-up plans for dental coverage.
10 days of vacation will be awarded starting on the one-year anniversary of employment.
Company-paid term life insurance with a $10,000 death benefit upon successful completion of a 90-day introductory period.
Health Savings Account (HSA): Available when enrolled in Bronze medical plan
Accident insurance offered
Employee life insurance (additional coverage available at employee cost) offered
Spouse and child life insurance options offered
Short and long term disability offered