Application System Support

TEKsystems•Honolulu, HI

3d•Hybrid

About The Position

A local company in Hawaii is seeking a Business Systems Analyst to support and enhance their platforms. This role is a hybrid of Business Analysis and Application Support, serving as a key liaison between business units, technical teams, and external vendors. Candidates may come from a traditional Business Analyst experience or from a Tier 2–3 Help Desk or Application Support experience, provided they have experience supporting enterprise applications and working directly with business stakeholders. This role requires comfort operating in a regulated, fast‑paced production support environment with on‑call responsibilities.

Requirements

Candidates from a Tier 2–3 Help Desk or Application Support experience are encouraged to apply if they have experience supporting applications and working directly with business users
Experience in a Business Analyst and/or Application Support role, with strong exposure to production support and operations
Experience supporting client‑server or SaaS applications in a regulated or enterprise environment
Proven ability to troubleshoot complex application issues and coordinate resolution across technical teams and vendors
Excellent communication skills with the ability to translate between business, technical, and vendor teams
Ability to manage multiple priorities in a fast‑paced, production support environment

Responsibilities

Act as the primary liaison for day‑to‑day operational support the company's systems, including production issues, monitoring, and system analytics
Lead troubleshooting efforts for high‑priority and high‑severity production issues, coordinating with internal teams and external vendors
Provide Tier 3 application support for complex system and customer issues, including vendor escalations
Support application releases, including testing coordination, issue tracking, implementation, and post‑release validation
Gather, analyze, and document business and system requirements from multiple business units
Maintain and update application documentation, including business processes, system workflows, and integration diagrams
Run reports and analyze data to identify trends, discrepancies, and opportunities for system and process improvement
Configure system parameters to support new products, services, enhancements, and security updates
Develop and maintain training materials such as user guides and cheat sheets; deliver training to internal teams as needed
Ensure systems remain compliant with regulatory, risk, and audit requirements, including participation in remediation efforts
Participate in a 24x7 on‑call rotation for high‑severity production issues
Support and manage smaller projects, enhancements, and release transitions from implementation through operations