Information System Security Program Application Customer Support
About The Position
The Information System Security Program Application (ISSPA) Customer Support Specialist provides front-line assistance to the Army’s COMSEC and Cybersecurity community, supporting users of the ISSP Application that enables critical planning, budgeting, and asset management across the Army. This role is highly customer-focused, combining technical troubleshooting, database support, user assistance, and training delivery. Candidates will support a dynamic, fast-paced mission environment requiring strong communication skills, problem-solving abilities, and comfort with interacting with users across the Army enterprise.
Requirements
- High School Diploma or General Equivalency Degree
- 4+ years of related experience
- Experienced in military administrative procedures
- Familiar with U.S. Army correspondence requirements
- Working knowledge of industry standard office automation tools
- SECRET security clearance
- US citizenship required
Nice To Haves
- Administrative Procedures
- File Maintenance
- Scheduling Meetings
Responsibilities
- Provide first‑level support to ISSPA users for application functionality, requirement generation, documentation uploads, browser issues, and general navigation.
- Achieve rapid response and high first‑contact resolution.
- Perform database edits such as adding/editing/archiving users, organizations, requirements, and uploaded documents.
- Log all interactions in a trouble-ticketing system and escalate unresolved issues to the Government Task Lead.
- Draft and distribute system bulletins, update messages, and user notifications within two working days of software releases or changes.
- Engage professionally with customers via phone, email, Teams, and in-person interactions to ensure clear guidance and quality support.
- Conduct user training on ISSP database navigation, workflow processes, and customer-specific records. Training may be virtual, on-site, or performed during conferences.
- Travel up to five times per year (CONUS/OCONUS) for week-long training events.
- Coordinate multiple simultaneous tasks, manage customer requests, and prepare supporting documentation or reports as needed.
- Ensure accurate data entry and proper recording of all customer interactions to maintain system integrity.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work week
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
