System Support I

Coast Professional, Inc.•Voorhees Township, NJ

4h•Onsite

About The Position

The System Support I position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.

Requirements

High School Diploma or GED required.
Minimum of one year experience in a business environment; collection experience preferred.
Ability to prioritize rapidly changing assignments
Experience working in an automated systems environment (or similar call center).
Experience with various PC programs including MS Excel, PowerPoint, Word, and Outlook.
Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful
Experience working in an automated collection or call center environment preferred
Experience working in a client/contractor driven environment helpful
Hardware and software issue resolution
Database software, internet software and word processing software
Effective oral and written communication skills
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
Ability to handle and resolve recurring problems
Professional attitude, enthusiastic, and reliable
Successfully pass pre-employment (post offer) background check
Ability to read, write and speak fluent English.
Ability to establish effective professional relationships with all internal and external business partners.
Excellent presentation and facilitation skills.
Ability to adjust quickly to changing business needs.
Ability to exercise discretion and judgment.
Effective problem-solving skills.
Experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.
U.S. citizenship and security clearance granting access to classified information.
Safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory – they should not be written down or stored where others can freely have access.
Securing your desk and workstation when you are not there – this includes locking your session, and putting sensitive paperwork away when not physically at your desk.
Not to share your username or password with anyone.
Physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility – if this occurs quickly report this action immediately.
Follow all Information Technology policies and procedures in regards to the management of your system accounts and equipment.
If you witness any security violation you should immediately report it to management.

Nice To Haves

Some business-related college courses are preferred.
collection experience preferred.
Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful
Experience working in an automated collection or call center environment preferred
Experience working in a client/contractor driven environment helpful

Responsibilities

Communication and support for end users
Follow standard processes and procedures
Identify and escalate priority issues per specifications
PC support and maintenance
Track issues through change management process

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
$630 to be paid towards medical health insurance per month.
Optional buy-up plans for dental coverage.
11 Federal holidays
Sick Leave: At the start of employment, employees will begin accruing one hour of paid sick leave for every 30 hours worked, with a maximum accrual. Employees may not use more than 40 hours of sick leave in any benefit year.
Paid Vacation: Beginning on the one-year anniversary of employment, 10 days of vacation will be awarded. Thereafter, additional vacation will be awarded on each anniversary with vacation accruals increasing on five-year incremental anniversaries.
401k plan
Coast will match up to 3% of contributions made after one year of employment.
Company-paid term life insurance with a $10,000 death benefit upon successful completion of a 90-day introductory period.
Health Savings Account (HSA): Available when enrolled in Bronze medical plan
Accident insurance offered
Employee life insurance (additional coverage available at employee cost) offered
Spouse and child life insurance options offered
Short and long term disability offered
Employee assistance program (EAP)
Employee referral bonuses