System Support Engineer

Gcore•Town of Russia, NY

1d•Hybrid

About The Position

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world. We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe. You’ll collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem. We are currently looking for a System Support Engineer to join our team.

Requirements

Proven, relevant experience in a similar or closely related role
Strong understanding of networking concepts, routing and switching, at a level equivalent to CCNA certification
Hands-on experience with Cisco hardware and Remote Access VPN solutions (Cisco ASA or Firepower)

Nice To Haves

Experience with relational databases, particularly PostgreSQL
Programming skills in Go or Python
Proficiency in Linux systems administration
Experience working with configuration management and infrastructure-as-code tools (e.g., Puppet, Ansible, Terraform)
Familiarity with monitoring and observability tools such as Prometheus and Grafana
Understanding of containerization technologies (e.g., Docker, Podman, Kubernetes)

Responsibilities

Manage the deployment and upkeep of internal network infrastructure, including routers, switches, firewalls, and wireless equipment
Install, configure, and maintain internal servers and services
Implement infrastructure changes and improvements
Plan and execute regular infrastructure maintenance to ensure system health and uptime
Troubleshoot, diagnose, and resolve issues within the infrastructure at both hardware and software levels