System Support Engineer (gn)

TrendMiner•Houston, TX

1d•Onsite

About The Position

TrendMiner is hiring a full-time System Support Engineer for its Houston, Texas office, with an immediate start. TrendMiner builds an industrial analytics and AI platform that helps process manufacturers use operational data to improve decisions. The Houston team supports customers across North America. The System Support Engineer ensures professional, smooth deployments of TrendMiner and provides technical support, product advice, and updates. The role troubleshoots customer issues and supports connections to multiple data sources. It involves supporting SaaS and on-premise installations and upgrades, assisting with customer data integration projects, documenting support processes, and coordinating with development on issues requiring third-line support. The engineer also shares technical implementation knowledge with the team and suggests improvements.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent experience.
Experience with network and security technologies, including TCP/IP, DNS, IPsec, and TLS/SSL.
Experience administering Linux systems and using containerization technologies such as Docker and Kubernetes.
General knowledge of authentication and authorization schemes such as Active Directory, SAML, and OAuth.
Knowledge of process data historians, such as AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, and Yokogawa Exaquantum.
Knowledge of commonly used database access standards such as ODBC.
Working knowledge of SQL and relational databases such as PostgreSQL and MySQL.
Experience with virtualization technologies such as VMware and Hyper-V, and cloud platforms such as AWS and Azure.
Practical experience with scripting languages such as Python.
Hands-on experience using AI tools, such as LLM assistants or AI agents, in technical work including troubleshooting, log analysis, scripting, or documentation.
Working understanding of machine learning concepts to support customers using AI-driven analytics features.
Eagerness to learn new technologies and share expertise with the team.
Strong troubleshooting and problem-resolution ability.
Customer focus, pride in resolving customer problems, good communication skills, and a result-oriented attitude.
Ability to value team results above personal praise.
Must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Responsibilities

Provide first- and second-line support to TrendMiner users for technical and functional questions and troubleshooting.
Assist customers with SaaS and on-premise installations and upgrades, covering functional and infrastructural aspects.
Support customer data integration projects.
Transfer knowledge to the team about technical implementation options and suggest future improvements.
Work with the development team to follow up on and resolve support tickets requiring third-line support.
Write customer support documentation, knowledge base articles, and manuals.