System Support Coordinator, Point of Care, Jewish Hospital, 8a-4:30p

UofL Health•Louisville, KY

1d•Onsite

About The Position

The Support Systems Coordinator position serves to coordinate and maintain the Point of Care program for the laboratory. Point of Care (POC) is defined as any laboratory test performed outside of the laboratory covered by the lab’s Clinical Laboratory Improvement Amendments (CLIA) certificate. UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Requirements

Appropriate Bachelor’s degree to meet CLIA certification standards for medical laboratory technician (required)
Two (2) years of hospital laboratory experience (required)
Medical laboratory technician certification (required)
MLT(ASCP) or MLT(AMT)
Strong customer service skills- able to demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints
Superior organization skills- manages time effectively, keeps tasks appropriately prioritized, able to pay extreme attention to detail for long periods of time
Strong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility
Demonstrated ability to project a calm demeanor during periods of stress
Must be able to communicate effectively in both verbal and written formats.
Must be able to present in front of small and large groups
Able to critically think through complex situations and process improvements
Able to assist others in developing clinical reasoning skills.
Strong Microsoft Office (Microsoft Word, Excel) skills
Proficient in Cerner EHR
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health

Nice To Haves

Point of Care experience (preferred)
Medical Technologist certification (preferred)
MT(ASCP), MT(AMT) or MT(HEW/HHS)

Responsibilities

Provides oversight of the Point of Care (POC) program
Coordinates and maintains records of training and competency of employees performing testing as required by regulation and policy
Researches POC testing methods available for specific tests, as needed
Performs validation of all new test methods
Writes and maintains all policies and procedures related to POC
Ensures all testing locations are following all regulatory and policy requirements
Ensures program compliance with all regulatory requirements
Manages middleware product for POC
Maintains proficiency testing in accordance with College of American Pathologists (CAP) and CLIA
Assists in setting up new Charge Description Master (CDM) numbers for testing, as needed
Orders and maintains supplies for POC
Identifies and reports any safety hazards or concerns
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned