System Specialist - WMS Super User

DSV • Olive Branch, MS

4d • Onsite

About The Position

DSV is seeking a System Specialist - WMS Super User to join their Solutions division. This full-time role is responsible for the efficient transmission, storage, and analysis of information using computer networks, systems, the Internet, and databases. The position involves installing, maintaining, and supporting the company's computer systems, including general maintenance and system updates on network hardware and software. The specialist will analyze problems, monitor networks for availability, and may gather data to evaluate system performance, identify user needs, and determine system requirements. This role may require being "on call" outside of normal business hours to resolve system failures. The WMS Super User Supervisor is expected to plan and accomplish goals using experience and judgment, and will be involved in hiring, training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. Associates are expected to meet company objectives in performance, safety, and quality, and comply with all corporate and site-specific policies.

Requirements

• Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
• Wi-Fi experience / RF systems and equipment experience
• English (reading, writing, verbal)
• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization). Basic to Intermediate skills needed.
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
• Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).
• Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
• Minimum of 2 years of job related/relevant experience.
• Experience dealing with end users, vendors, and clients.
• End to end understanding of the business intelligence and all the components required to run a BI environment.
• Must pass DSV Superuser exam
• Good mathematical skills
• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
• Customer passion (customer service).
• Personal integrity (behaving with integrity, sensitivity to others).
• People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).
• Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills).
• Change management skills (e.g., learning agility, adapting to change).
• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Nice To Haves

• 3-5 years of experience is preferred.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities
• Works with project teams to help implement, maintain, and improve Internal Systems
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate)
• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff. Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Will produce regular reports on a daily, weekly and monthly basis.
• Will ensure all RF Standard Operating Procedures (SOP’s) are current.
• Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Will respond to all inquiries about WMS and/or other related computer related issues.
• Will refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assist with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for the Site
• Manages JR SuperUsers

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree