System Reliability Technician I

Capital Metropolitan Transportation Authority•Austin, TX

12d•Onsite

About The Position

The System Reliability Technician I helps keep the Bikeshare program operating smoothly by balancing bicycles throughout the network, charging e-bikes, and maintaining system usability. The role includes basic field repairs to bicycles and stations, removing defective equipment for workshop repair, evaluating asset condition and updating status, submitting repair or maintenance requests, and assisting customers. The technician also supports community events, including events held at night, on weekends, and on holidays, and helps maintain a safe, inclusive, and enjoyable workplace. The position operates non-revenue vehicles to redistribute bicycles, charge or swap e-bike batteries, and clean stations and bicycles. It maintains battery charging areas, vehicles, warehouse and storage spaces, and Bikeshare facilities, including removing debris and power washing. The role may support more complex projects and operations, including station installations, asset branding, and system testing, and requires safe work practices, including work with personal protective equipment in a bio-hazard environment. Work is performed in office and outdoor settings, with exposure to inclement weather. The position is onsite, with the primary workplace at a CapMetro facility or field location, and is expected to work at an office or field location four or more days per week. The schedule may vary and include days, nights, weekends, holidays, and rotating shifts. Work beyond a regular 40-hour week may be required. The role involves frequent movement throughout the workday, driving, occasional use of a telephone or headset, and computer-terminal work.

Requirements

High school diploma or GED.
A valid driver’s license held for the past three years.
Ability to complete a CapMetro-provided driver safety course within the first 90 days.
Ability to pass an agility test and physical exam.
Knowledge of traffic laws, regulations, and safe driving practices for non-revenue vehicles.
Ability to work independently and as part of a team.
Ability to communicate effectively with peers, management, and patrons.
Ability to stand, walk, bend, stoop, balance, crawl, reach, and travel for 90% of the workday.
Ability to safely climb up and down an 8-foot ladder.
Ability to safely operate a motor vehicle.
Ability to lift and move materials weighing up to 80 pounds with assistance.
Ability to work at a computer terminal for 6–8 hours per day and function in an environment with constant interruptions.
Ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, and potentially beyond a 40-hour workweek.
Regular and predictable attendance at the assigned work location.
May be subject to background and motor vehicle record checks under CapMetro policy, and to drug and alcohol testing in accordance with policy and applicable law in cases of reasonable suspicion or an accident.

Nice To Haves

Two years of experience with bicycle repair and use.
Class B commercial driver’s license.
Knowledge of bicycle and e-bike components, battery systems, and charging procedures.

Responsibilities

Operate a non-revenue van or other non-revenue vehicle to redistribute bicycles according to community demand.
Charge e-bikes and swap their batteries.
Clean stations and bicycles, including power washing and removing stickers and graffiti.
Maintain and clean battery charging locations, non-revenue vehicles, warehouse spaces, and other storage areas at the main facility.
Support special events across a variety of hours and days, which may require changing regular work hours.
Assist System Reliability Technician IIs and IIIs with complex operations and projects, such as station installations, asset branding, and system testing.
Maintain Bikeshare facilities, including disposing of debris and power washing areas around stations and docks.
Use personal protective equipment when working in a bio-hazard environment and maintain a safe working environment.
Take initiative to resolve problems or present solutions with minimal management instruction.
Support CapMetro’s Safety Management Systems process by following safety and security policies, considering safety in all actions, and reporting safety and security concerns.
Perform other position-related duties as required or assigned.