System Reliability Technician I

Capital Metropolitan Transportation Authority•Austin, TX

13d•Onsite

About The Position

The System Reliability Technician I helps keep the Bikeshare program operating smoothly by balancing bicycles across the network, charging e-bikes, and supporting the usability and upkeep of system assets. The position performs basic field repairs to bicycles and stations when possible, removes defective equipment for workshop repair, evaluates asset conditions and updates their status, submits service requests as needed, and assists customers. It also supports community events, which may take place at night, on weekends, or holidays, and helps maintain a safe, inclusive, and enjoyable workplace. The role operates non-revenue vehicles to redistribute bicycles, charge and swap e-bike batteries, and clean stations and bicycles. It maintains charging locations, vehicles, warehouse and storage spaces, and Bikeshare facilities. The technician supports more complex projects led by System Reliability Technician IIs and IIIs, such as station installations, asset branding, and system testing. Work takes place in office and outdoor settings, includes exposure to inclement weather and biohazard conditions requiring PPE, and may involve varying or rotating shifts and work beyond a normal 40-hour week. The position is onsite at a CapMetro facility or field location, with work at the office or field location expected at least four days a week. Regular and predictable attendance is essential.

Requirements

High school diploma or GED.
Valid driver’s license held for the past three years.
Ability to complete a driver safety course provided by CapMetro within the first 90 days.
Ability to pass an agility test and physical exam.
Knowledge of traffic laws, regulations, and safe driving practices for operating non-revenue vehicles.
Ability to work independently and as part of a team.
Ability to communicate effectively with peers, management, and patrons.
Ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts.
Ability to safely operate a motor vehicle.
Ability to stand, walk, bend, stoop, balance, crawl, reach, and travel 90% of the workday; safely climb an 8-foot ladder; use a telephone or headset; work at a computer terminal for 6–8 hours a day; and lift and move materials weighing up to 80 pounds with assistance.
Ability to work beyond a normal 40-hour weekly schedule when required.
Regular and predictable attendance at the assigned work location.
Background check and motor vehicle record disqualifiers are determined under CapMetro policy. The incumbent may be subject to drug and alcohol testing under CapMetro policies and applicable law in the event of reasonable suspicion or an accident.

Nice To Haves

Two years of experience with bicycle repair and use.
Class B CDL.
Knowledge of bicycle and e-bike components, battery systems, and charging procedures.

Responsibilities

Operate a non-revenue van or other non-revenue vehicle to move bicycles around the community according to demand.
Charge and swap batteries on e-bikes.
Clean stations and bicycles, including power washing and removing stickers and graffiti.
Maintain and clean battery charging locations, non-revenue vehicles, warehouse spaces, and other storage areas at the main facility.
Support special events during a wide variety of hours and days, which may require shifts to regular work hours.
Support System Reliability Technician IIs and IIIs with complex operations and projects, including station installations, asset branding, system testing, and other assigned support duties.
Maintain Bikeshare facilities to a high standard of cleanliness, including disposing of debris and power washing areas around stations and docks.
Use required PPE when working in biohazard conditions.
Maintain a safe working environment.
Take initiative to resolve problems or present solutions with minimal management instruction.
Support CapMetro’s Safety Management Systems process by following safety and security policies and reporting safety and security concerns.
Perform other position-related duties as required or assigned.