System Reliability & Support Specialist Sr

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a System Reliability & Support Specialist Sr within PNC's Technology organization, you will be based in Cleveland, OH. Pittsburgh, PA, Dallas, TX, Birmingham, AL. The System Reliability & Support Specialist Sr is responsible for ensuring the availability, stability, and performance of PNC’s Enterprise Garage applications through proactive monitoring, automation, and operational excellence. This role partners closely with Agile delivery teams to reduce incident risk, optimize service levels, and support reliable, scalable technology platforms.

Requirements

Agile delivery methodologies
Automation and Python development
Cloud and container platforms (Docker)
Oracle database administration
Linux/VM infrastructure support
ServiceNow workflows
Dynatrace observability
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Adobe Experience Manager (AEM)
Cloud technologies
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design

Responsibilities

Support Agile delivery through automation and Python-based solutions
Monitor and improve application reliability using Dynatrace observability
Administer and support Oracle databases and Linux/VM infrastructure
Manage cloud and containerized platforms, including Docker environments
Design and maintain ServiceNow workflows for incident, problem, and change management
Drive proactive monitoring and continuous improvement to minimize outages
Collaborate across technology teams to enhance system resilience and operational efficiency
Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conducts root cause analysis and correction resulting in prevention.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Reports out information to support stabilization.
Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.