System Reliability & Support Specialist Sr

PNC•Birmingham, AL

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Systems Reliability and Support Specialist Sr within PNC's Site Reliability Center organization, you will be based in Pittsburgh, PA or Birmingham, AL. Responsibility Areas: ATM Application & Server Infrastructure Reliability -Maintain uptime and performance for the ATM ecosystem, including server‑side applications, APIs, Windows servers, and SQL/Oracle databases. -Monitor and troubleshoot production issues using tools like Dynatrace, performing root‑cause analysis and implementing fixes. Patch Management, Configuration, and Vendor Integration -Deploy and validate vendor patches, updates, and configuration changes across ATM and backend systems. -Install and maintain system certificates and ensure secure, compliant configuration across the ATM network. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Application Development
ATM Network
ATM Services
Business Management
Customer Solutions
Design
Group Problem Solving
Oracle Database
Process Improvements
Project Management
Release Management
Software Solutions
User Experience (UX) Design
Analytical Thinking
Application Maintenance
Application Programming Interfaces (API's)
Decision Making and Critical Thinking
IT Environment
IT Incident Management
IT Service Management (ITSM)
IT Standards, Procedures & Policies
Packaged Application Integration
Software Reliability Management
System Development Life Cycle
Technical Troubleshooting

Responsibilities

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conducts root cause analysis and correction resulting in prevention.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Reports out information to support stabilization.
Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.