System Reliability & Support Specialist Sr. - Core Apps and Payroll Team

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr. within PNC's Technology organization, you will be part of the HR Core Apps and Payroll team and will report into a Software Engineering Manager Sr. You can be based in Pittsburgh PA, Strongsville OH, Cleveland OH, Dallas TX or Phoenix AZ. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We’re seeking a Systems Reliability & Support Specialist Sr. to own and evolve Workday integrations and related HR/Payroll applications. You’ll lead ETL workflows, mainframe JCL jobs, file transmissions, and monitoring across a complex, business critical ecosystem. This role combines hands-on engineering, troubleshooting, and cross-team collaboration with vendors and internal technology partners. The HR Core Apps & Payroll team supports Workday and other vendor applications that underpin our HR and payroll operations. You’ll be responsible for ensuring the quality of all changes and upgrades to our Core HR system, as well as supporting systems and vendor applications. This position involves monitoring, maintaining, and supporting systems and software to ensure stability and compliance to technology standards. It includes performing maintenance, installing patches and upgrades with a focus on continuous availability, and handling incident detection, resolution, and escalation. The role also involves conducting root cause analysis, monitoring systems availability, performance, and capacity, and leading application governance activities such as attestations, continuity testing, impact analysis, and responding to audit/regulatory inquiries.

Requirements

3+ years of experience in supporting vendor hosted applications
Experience with Jira
Experience with Agile methodologies
Strong documentation and communication skills
Experience with Mainframe (CA7 or other scheduling tools)
Experience with Workday or other HRMS systems
Experience with Oracle Identity Manager
Experience with Monitoring tools
Experience with ServiceNow or other ticketing software
Ability to communicate across technical and non-technical channels – both spoken and in writing
Adaptability to keep pace with changing technology standards
Appropriate knowledge, skills, and abilities for a role
University / college degree, with 3+ years of relevant / direct industry experience (In lieu of a degree, a comparable combination of education, job specific certification(s), and experience, including military service, may be considered)

Nice To Haves

Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end-to-end processes
General knowledge of ETL issues and maintenance
Practical experience troubleshooting JCL jobs and mainframe batch processing
Experience working with HR business partners as customers

Responsibilities

Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards.
Demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits.
Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
Participate in on call rotation.
Assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.).
Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Perform maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conduct root cause analysis and correction resulting in prevention.
Monitor systems availability, performance, and capacity against baseline metrics and reports trends.
Report out information to support stabilization.
Develop in depth knowledge of supported systems and applications and transfer knowledge to more junior staff.
Lead application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service