System Reliability & Support Specialist Sr

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a System Reliability and Support Specialist within PNC's Technology organization, you will be based in Pittsburg, PA, Dallas, TX, Cleveland, OH, Birmingham, AL or Denver, CO. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves monitoring, maintaining, and supporting systems and software to ensure stability and compliance with technology standards. It also includes developing in-depth knowledge of supported systems and applications and transferring this knowledge to more junior staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be Customer Focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. They are also expected to be Managing Risk, assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Openshift
Connect Direct File Transmissions
DataPower
Kafka
MongoDB
Linux administration
MQ/RDQM
Oracle Exadata
Micron services
Java
SMTP Gateway - Simple Mail Transfer Protocol (ESP)
TOAD - Tool for Oracle Application Developers
VFaaS
QFaaS
Day2 Ops
Certificate Renewals
Dynatrace
Logscale
Big Panda
Tableau reports
GIT
Artifactory
Archer
bitbucket
F5 Integration
BUS (ESI)
uDeploy
DNS
Confluence
Loadrunner
Apigee
COBOL
Control Center Application for SFG & NDM (XMS)
Jenkins - Integration and Delivery Platform (JNK)
MobaXterm
Ping
Python (PAE)
Tomcat
vROPS
Entuity
Plato
3+ years of relevant / direct industry experience.
University / college degree (Bachelors) or a comparable combination of education, job specific certification(s), and experience (including military service).

Nice To Haves

Apache Kafka
Application Development
Business Management
ConnectDirect (Software)
Customer Solutions
Design
Group Problem Solving
IBM WebSphere DataPower
Process Improvements
Red Hat OpenShift
Release Management
Software Solutions
User Experience (UX) Design
Analytical Thinking
Application Maintenance
Application Programming Interfaces (API's)
Decision Making and Critical Thinking
IT Environment
IT Incident Management
IT Service Management (ITSM)
IT Standards, Procedures & Policies
Packaged Application Integration
Software Reliability Management
System Development Life Cycle
Technical Troubleshooting

Responsibilities

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conducts root cause analysis and correction resulting in prevention.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Reports out information to support stabilization.
Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.
time off
learning and career development
wellness programs
recognition