System Provider Access Manager

Appalachian Regional Healthcare, Inc.•Hazard, KY

15d

About The Position

The System Provider Access Manager provides centralized leadership and operational oversight for locum tenens provider access across the health system. The role manages the full locum lifecycle, including request intake, agency and candidate coordination, scheduling, credentialing and onboarding facilitation, assignment readiness, timekeeping support, and assignment closeout. It serves as the primary system resource for locum operations and produces timely, accurate reporting on utilization, coverage, cost, performance, and compliance to support workforce planning, patient access, and financial stewardship. The manager coordinates with clinical, operational, and administrative stakeholders and approved agencies; maintains system-wide coverage information; tracks provider onboarding and assignment requirements; and develops reporting and process improvements. The role also supports planning, budgeting, vendor evaluation, contract review, and workforce strategy for temporary provider coverage.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Human Resources, or a related field; equivalent relevant experience may be considered.
Three to five years of experience in provider operations, physician recruitment, locum tenens coordination, medical staff services, clinician scheduling, or healthcare workforce management.
Demonstrated experience coordinating multiple complex workstreams, deadlines, and stakeholders across locations or service lines.
Proficiency with Microsoft Excel and reporting tools, including the ability to organize, analyze, reconcile, and present operational and financial data.
Knowledge of healthcare onboarding, scheduling, and temporary provider staffing processes.
Project management or process improvement experience.
System thinking and operational judgment.
Organization, prioritization, and attention to detail.
Data analysis and executive-level reporting skills.
Clear written and verbal communication.
Relationship management and cross-functional collaboration skills.
Problem solving, urgency, and effective escalation.
Financial stewardship and vendor accountability.
Discretion and confidentiality.
Adaptability in a fast-paced, changing environment.

Responsibilities

Serve as the centralized point of contact for system locum tenens requests, placements, extensions, and assignment closures.
Partner with operational leaders, medical staff leadership, recruitment, human resources, credentialing, finance, and clinical departments to validate coverage needs and establish assignment requirements.
Coordinate with approved locum agencies to source qualified providers, review candidate submissions, arrange interviews, communicate selection decisions, and maintain timely follow-up.
Support compliance with vendor agreements, approved rate structures, cancellation provisions, travel parameters, and organizational policies.
Maintain accurate records of open requests, candidate activity, provider assignments, contract terms, and key deadlines.
Identify opportunities to standardize processes, reduce unnecessary premium labor expense, and improve agency performance.
Coordinate locum schedules across facilities, practices, and service lines in alignment with approved coverage plans.
Confirm assignment dates, work locations, clinical hours, call expectations, orientation requirements, and schedule changes with relevant stakeholders.
Monitor upcoming coverage gaps, expiring assignments, cancellations, and schedule conflicts; escalate risks and coordinate contingency plans.
Maintain a system-level locum coverage calendar and ensure schedule information is current, accessible, and communicated to affected teams.
Collaborate with leaders to align locum coverage with patient demand, provider availability, productivity expectations, and operational priorities.
Coordinate locum provider onboarding, including documentation, credentialing and privileging milestones, payer enrollment needs, occupational health requirements, IT access, orientation, and site readiness.
Develop and maintain standardized onboarding checklists, workflows, timelines, and communication templates.
Track completion of pre-assignment requirements and verify readiness before providers begin clinical services.
Coordinate provider access to electronic health records, scheduling systems, required training, facilities, and other operational resources.
Resolve onboarding barriers and escalate risks that may delay provider start dates.
Support assignment closeout, including access termination, final schedule reconciliation, documentation completion, and stakeholder feedback.
Develop, maintain, and distribute standardized reports and dashboards on locum utilization, open coverage needs, active assignments, filled shifts, vacancies supported, assignment duration, specialty, location, agency, and provider status.
Report locum spend, bill rates, overtime or call costs, travel expenses, budget variance, and cost trends in partnership with finance and operational leadership.
Monitor key performance indicators, including time to fill, onboarding cycle time, start-date delays, cancellation rates, assignment extensions, agency performance, and conversion opportunities.
Validate data across scheduling, vendor, credentialing, financial, and operational sources; investigate and resolve discrepancies.
Prepare recurring and ad hoc analyses for executive leadership to identify utilization trends, coverage risks, cost-reduction opportunities, and workforce planning needs.
Maintain confidentiality and data governance standards for provider, contractual, operational, and financial information.
Establish consistent system standards, service expectations, and escalation pathways for locum requests and assignments.
Build effective relationships with clinical, operational, and administrative stakeholders across the organization.
Lead process improvement initiatives to increase coverage reliability, shorten onboarding timelines, strengthen controls, and improve stakeholder and provider experience.
Educate and guide leaders on locum processes, documentation requirements, lead times, and responsible utilization.
Support annual planning, budgeting, vendor evaluation, contract review, and workforce strategy related to temporary provider coverage.