System Program Manager

Johnson Controls•San Antonio, TX

1d•Onsite

About The Position

The NPI Program Manager leads the development, standardization, governance, and continuous improvement of business processes, operating procedures, and documentation across the organization. The role ensures processes are clearly defined, documented, controlled, and aligned with systems, operational requirements, compliance standards, and business objectives. It works cross-functionally with Operations, Supply Chain, Manufacturing Engineering, Finance, Quality, and IT to translate business needs into standardized, scalable, and sustainable processes that support operational excellence and system adoption. The position owns enterprise- and site-level process documentation, procedures, and work instructions; ensures consistency across functions and plants; governs process changes related to ERP implementations, system enhancements, and operational transformations; and supports audit readiness, compliance, and knowledge management. The Program Manager leads NPI programs from planning through launch, coordinating product development, engineering, manufacturing, supply chain, and other functions. The role manages schedules, budgets, resources, risks, and deliverables; supports manufacturing and supply chain readiness; and coordinates product lifecycle changes, release processes, launch documentation, compliance, and quality approvals.

Requirements

Bachelor's degree in Engineering, Supply Chain, Manufacturing, Business, or a related field.
5–10+ years of experience in NPI, Program Management, Product Development, Manufacturing, or Supply Chain.
Experience managing cross-functional product development programs.
Knowledge of stage-gate product development processes.
Program and project management skills.
Cross-functional leadership skills.
Risk management skills.
Financial and budget management skills.
Knowledge of the product development lifecycle.
Understanding of supply chain and manufacturing.
Executive communication and stakeholder management skills.
Data analysis and KPI reporting skills.

Nice To Haves

PMP certification.
Experience with SAP, PLM, ERP, and project management tools.

Responsibilities

Develop, maintain, and manage integrated program plans and critical paths.
Lead cross-functional teams through all program phases and stage-gate reviews.
Drive execution of project milestones, deliverables, and launch readiness activities.
Ensure alignment between product strategy, engineering development, and manufacturing readiness.
Own project schedules, budgets, and resource plans.
Identify, assess, and mitigate program risks and issues; maintain risk registers and escalation processes.
Track KPIs and communicate project status to leadership.
Coordinate activities across Product Management, Engineering, Manufacturing, Supply Chain, Procurement, Quality, Service, and Commercial teams.
Facilitate regular project reviews and decision-making forums.
Drive accountability for deliverables across functional organizations.
Ensure BOM, routing, sourcing, and manufacturing process readiness.
Coordinate pilot builds, validation activities, and production ramp-up.
Support supplier readiness and supply chain risk mitigation.
Partner with plant teams to ensure successful product transfer into production.
Manage Engineering Change Notices (ECNs) and product release processes.
Support implementation of product definitions through PLM and ERP systems.
Coordinate launch documentation, compliance requirements, and quality approvals.
Own enterprise- and site-level process documentation, procedures, and work instructions.
Standardize process documentation across functions and plants.
Govern process changes related to ERP implementations, system enhancements, and operational transformations.
Support audit readiness, compliance, and knowledge management initiatives.