System Operator - Night Shift

BALLY’S INTRALOT SALittle Rock, AR
5d

About The Position

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Night shift operating hours 6pm to 6am Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programe

Requirements

  • High school diploma; and one (1) year related experience
  • Willingness to learn new methodologies and software applications
  • Knowledge of networking and data communications
  • Ability to troubleshoot utilizing documented procedures
  • Effective communication skills
  • PC and other peripherals troubleshooting skills
  • Proficiency with Microsoft Office suite
  • Knowledge of various operating systems
  • Must be able to work nights and weekends in 12-hour shifts
  • Must possess valid documentation to establish identity and U.S. employment eligibility.

Nice To Haves

  • Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.

Responsibilities

  • Provide technical support for systems, including the following:
  • Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)
  • Verify data integrity across several systems
  • Assist with Quality Assurance testing of new Lottery terminal software
  • Generate system reports based on customer, management, or development requests
  • Operate proprietary Intralot, Inc. software applications
  • Monitor system hardware availability
  • Process customer requests such as new installs, removals, or change of ownerships
  • Work closely with Field Service Technicians by phone to install or troubleshoot equipment
  • Follow documented checklists and procedures for all daily work assignments
  • Assist Call Center Operators with answering incoming calls from stores that require assistance
  • Must be able to work nights and weekends in 12-hour shifts
  • Other miscellaneous duties may be assigned

Benefits

  • Medical, Dental & Vision Insurance
  • 6% 401k Match
  • Paid Holidays & Vacation
  • Paid Sick, Short/Long Term Disability
  • Employee Assistance Program
  • Maternity/Paternity Leave
  • Discount Programe
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