System Operator I

Kapsch•Binghamton, CA

1d•Onsite

About The Position

Kapsch TrafficCom is seeking a highly motivated, detail-oriented individual to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 9. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction. An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 9 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Requirements

Associate degree or higher; OR Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR Two years of full-time employment meeting the Qualifying Experience criteria
Must possess a valid driver’s license
Proficiency in oral and written communication
Proficiency in computer/software skills, including MS Office applications and spreadsheets
Ability to use roadway maps and knowledge of roadway elements, specifically local roadways
Ability to work effectively with co-workers, NYSDOT staff, and partner agencies
Experience in Operations Dispatching with agencies such as: Transportation (DOT, trucking, tow, transit, rail), Fire, Police, EMS, 911, Military
First responder or military experience
TMC operations experience
CCTV monitoring for: Federal/state/city government agencies, State gaming commissions, Alarm/security companies
Customer service call center experience
Management experience
Demonstrate basic computer skills during the interview, including: Fundamental typing, Navigating a standard Windows-based computer

Nice To Haves

Strong organization and interpersonal skills
Ability to perform with minimal supervision
Ability to cope with stress and perform in a cooperative team environment with the Client

Responsibilities

Monitoring traffic conditions
Coordinating incident response
Ensuring efficient operation of the Transportation Management Center (TMC) in Region 9
Understanding communications protocols
Being knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements
Independently following procedures and direction