System Operator
About The Position
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Requirements
- High school diploma; and one (1) year related experience
- Knowledge of networking and data communications
- Ability to troubleshoot utilizing documented procedures
- Effective communication skills
- PC and other peripherals troubleshooting skills
- Proficiency with Microsoft Office suite
- Knowledge of various operating systems
- Must possess valid documentation to establish identity and U.S. employment eligibility.
- Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.
- A pre-employment drug screening is also a requirement.
Nice To Haves
- Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.
- Willingness to learn new methodologies and software applications
Responsibilities
- Provide technical support for systems, including the following:
- Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)
- Verify data integrity across several systems
- Assist with Quality Assurance testing of new Lottery terminal software
- Generate system reports based on customer, management, or development requests
- Operate proprietary Intralot, Inc. software applications
- Monitor system hardware availability
- Process customer requests such as new installs, removals, or change of ownerships
- Work closely with Field Service Technicians by phone to install or troubleshoot equipment
- Follow documented checklists and procedures for all daily work assignments
- Assist Call Center Operators with answering incoming calls from stores that require assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
