ERCOT System Operations Training Instructor

ERCOT•Austin, TX

6d•$96,000 - $132,000•Hybrid

About The Position

The Operations Training Instructor designs, develops, implements, and maintains power-system training programs supporting ERCOT System Operations. The role maintains familiarity with ERCOT systems, protocols, operating guides, and procedures and applies operational knowledge to training development. It supports the development of training programs, documents the basis for training, uses multimedia in course presentations, supports or conducts simulation training, and provides classroom instruction for ERCOT System Operators and Market Participants as needed. At the senior level, the instructor serves as a subject matter expert, mentors and advises less experienced personnel, contributes expertise to projects, and builds working relationships across internal departments. The senior instructor also helps advance training methods and technology, develops and maintains training materials and NERC continuing education, and may coordinate individual training cycles, including their content, subject-matter experts, classroom and simulator materials, and compliance documentation. The position is based in Taylor, Texas, with at least two on-site days per week, or more as business needs require. Employees will be on-site more than two days per week during training cycles. Remote work must be performed from the employee’s Texas residence; employees may choose to work on-site more often or full-time.

Requirements

Level 2: At least 1 year of job-related work experience beyond degree requirements.
Level 2: At least 1 year of experience with Learning Management Systems.
Proficiency with Microsoft Office Suite and Microsoft SharePoint.
Senior level: At least 5 years of job-related work experience beyond degree requirements.
Bachelor’s degree in Education, Learning & Development, Engineering, Information Technology, Business Administration, or a related discipline; alternatively, a combination of education and experience providing equivalent knowledge in these fields.
NERC certification must be obtained within 1 year of the start date.
ERCOT certification must be obtained within 1 year of the start date.
Remote work, if performed, must be from the employee’s Texas residence.

Nice To Haves

NERC certification is preferred.
ERCOT certification is preferred.
Experience with Energy Management System (EMS) or Market Management System (MMS), including designing and developing training for System Operators on EMS/MMS changes and upgrades.
Experience in system operations, systems operations support, or EMS/grid application development and support.
Experience in the ERCOT market.
Experience with Dispatch Transmission Simulator (DTS).
Knowledge of Quality Training Systems (QTS) and/or Quality Training Database (QTD).
Ability to become a subject matter expert on at least one operations desk position.
Experience utilizing AI for coursework.

Responsibilities

Develop, design, and maintain continuing education hours for simulator, classroom, and on-the-job training.
Develop and deliver classroom training.
Design, develop, and maintain scenarios for simulator training.
Provide training on processes, operating and market systems, programs, and developments.
Use systematic methodologies to create and deliver classroom, simulator, and on-the-job training materials.
Develop and maintain ERCOT System Operating Training Procedures to support the department and comply with NERC Reliability Standards, Protocols, and ERCOT Guides.
Prepare progress and other requested reports for management.
Perform ERCOT System Operator duties as required.
Analyze, design, develop, implement, and maintain training, seminars, and educational materials supporting system goals and operational objectives.
At the senior level, serve as a subject matter expert and foster working relationships with internal departments.
At the senior level, provide professional expertise on projects and mentor and advise less experienced personnel.
At the senior level, demonstrate expert use of grid applications, market applications, simulators, and other training tools.
At the senior level, pursue improvements in training technology and presentation methods.
At the senior level, contribute to the development and maintenance of training materials for classroom, simulation, seminars, and on-the-job training.
At the senior level, develop, design, and maintain NERC continuing education hours for simulator, classroom, seminar, and on-the-job training.
When scheduled by the Manager of Operations Training, coordinate, design, develop, implement, and maintain individual training cycles, including material quality and content, coordination of subject-matter experts and training specialists, classroom and OTS materials, and required NERC continuing education and compliance documentation.
Perform other duties as assigned.