ERCOT System Operations Training Instructor

Electric Reliability Council of Texas•Taylor, TX

4d•Hybrid

About The Position

The Operations Training Instructor designs, develops, implements, and maintains power system training programs that support ERCOT System Operations. The role maintains familiarity with current ERCOT systems, protocols, operating guides, and procedures, and applies operational knowledge to training development. It supports training-program development, documents the basis of training, uses multimedia to present course materials, and supports or conducts simulation training and development. The instructor provides classroom training for ERCOT System Operators and Market Participants as needed. The senior-level role additionally serves as a subject matter expert, mentors less experienced personnel, contributes professional expertise to projects, and helps coordinate and maintain training cycles. Salary and level are based on overall experience as determined by ERCOT. The position is hybrid and based in Taylor, Texas. Employees must work onsite at least two days per week, or more as business needs require; they will be onsite more than two days per week during training cycles. Remote work must be performed from the employee’s Texas residence. Employees may choose to work onsite more often or 100% of the time.

Requirements

Bachelor’s degree in Education, Learning & Development, Engineering, Information Technology, Business Administration, or a related discipline, or equivalent knowledge gained through a combination of education and experience.
Level 2: At least 1 year of job-related work experience beyond degree requirements.
Level 2: At least 1 year of experience with Learning Management Systems.
Proficiency with Microsoft Office suite and Microsoft SharePoint.
NERC Certification is preferred and must be obtained within 1 year of the start date.
ERCOT Certification is preferred and must be obtained within 1 year of the start date.
Senior level: At least 5 years of job-related work experience beyond degree requirements.
Work onsite in Taylor, Texas at least 2 days per week or more as business needs require; onsite attendance will exceed 2 days per week during training cycles.
Perform remote work from a Texas residence.

Nice To Haves

Experience with Energy Management Systems (EMS) or Market Management Systems (MMS), including designing and developing training for System Operators on EMS/MMS changes and upgrades.
Experience in system operations, systems operations support, or EMS/grid application development and support.
Experience in the ERCOT market.
Experience with Dispatch Transmission Simulator (DTS).
Knowledge of Quality Training Systems (QTS) and/or Quality Training Database (QTD).
Ability to become a subject matter expert on at least one operations desk position.
Experience using AI for coursework.
NERC Certification.
ERCOT Certification.

Responsibilities

Develop, design, and maintain Continuing Education Hours for simulator, classroom, and on-the-job training.
Develop and deliver classroom training.
Design, develop, and maintain scenarios for simulator training.
Train staff on processes, operating and market systems, programs, and developments.
Use systematic methodologies to create and deliver classroom, simulator, and on-the-job training materials.
Develop and maintain ERCOT System Operating Training Procedures to support the department and ensure compliance with NERC Reliability Standards, Protocols, and ERCOT Guides.
Prepare progress reports for management.
Perform the duties of an ERCOT System Operator as required.
Analyze, design, develop, implement, and maintain training, seminars, and educational and training materials that support system goals and operational objectives.
At the senior level, serve as a subject matter expert for the team or department and foster working relationships with internal departments.
At the senior level, lend professional expertise to projects and mentor and advise less experienced personnel.
At the senior level, pursue innovations in technology and presentation methods to advance the training program.
At the senior level, contribute to the development and maintenance of training materials for classroom, simulation, seminars, and on-the-job training.
At the senior level, periodically coordinate, design, develop, implement, and maintain individual training cycles, including material quality and content, coordination of subject matter experts and Training Specialists, integration of classroom and OTS material, and support for NERC Continuing Education criteria and compliance documentation.
Perform other duties as assigned.