System Operations Instructor

SRP•Scottsdale, AZ

3d•Hybrid

About The Position

Under supervision, the System Operations Instructor plans, organizes, develops, coordinates, delivers, and evaluates training and development programs for SRP’s Transmission and Generation Operations (TGO). The role helps ensure that System Operators are qualified and adequately trained to operate SRP’s electric system safely and reliably in accordance with NERC, WECC, FERC, and other applicable regulatory requirements. The position interacts with employees at all levels and with internal and external organizations. The instructor uses the Systematic Approach to Training (SAT), following the A.D.D.I.E. process, to develop and maintain training for System Operators and Operations Support Personnel. Responsibilities include preparing and delivering course materials, teaching classes, facilitating Operator Training Simulator exercises, assessing and grading trainees, arranging remedial testing, and collecting course evaluations. The role also coordinates emergency drills and simulations, maintains compliance documentation, reviews operator evaluations and training programs, supports NERC credential maintenance, mentors trainees, and leads Job Tasks Analysis projects.

Requirements

At least five years of related technical electric utility operating experience, such as distribution, transmission, generation, system operations, or power plant operations; alternatively, NERC certification and at least three years of such experience.
High school diploma or GED plus completion of an appropriate apprenticeship or training program in Power Plant Operations, Real-Time Energy Trading, Transmission Scheduling, Power System Operation, or Power System Reliability Coordination; alternatively, a bachelor's degree from an accredited institution that prepares the employee for the assignment.
Must already hold or have held for at least three years a NERC credential as a Reliability Coordinator (RC), Balance and Interchange / Transmission Operator (BITO), Balancing and Interchange Operator (BIO), or Transmission Operator (TO); alternatively, must obtain an active NERC certification within six months of the position start date.
Ability to perform multiple assignments concurrently and under pressure.
Must be legally authorized to work in the United States.
Must live and work in Arizona.

Nice To Haves

At least three years of experience using the systematic approach to training process.
At least two years of experience presenting electrical or operations training, including simulation scenarios.
Strong familiarity or proficiency with NERC, WECC, and FERC standards and requirements.
Familiarity or proficiency in developing, designing, implementing, and maintaining Computer-Based Training courses, simulation base cases and scenarios, field visit courses, exams, and final qualification review boards.

Responsibilities

Use the Systematic Approach to Training (SAT) and A.D.D.I.E. process to analyze, design, develop, implement, and evaluate training programs for TGO personnel, including System Operators and Operations Support Personnel.
Develop, implement, and maintain comprehensive training courses covering NERC and WECC standards, FERC orders, company-specific real-time reliability-related tasks and procedures, and the applications and tools needed for assigned duties.
Prepare training materials, instruct classes, facilitate Operator Training Simulator exercises, score and grade assessments or scorecards, implement remedial testing as needed, and collect student course evaluations.
Develop, coordinate, implement, and conduct emergency exercises, including Blackstart and System Restoration drills, Loss of Control Center Functionality drills, Summer Readiness exercises, Capacity and Energy Emergency Plan exercises, and NERC GridEx exercises and simulations.
Document and maintain required compliance evidence documentation.
Perform annual reviews of operator Reliability Related Tasks evaluations and TGO training programs as required by NERC.
Monitor, identify, and validate remediation action plans for System Operator NERC credential maintenance, and implement those plans.
Mentor new trainees and lead regular progress review meetings as part of their initial training program; provide one-on-one training, progress reviews, and guidance.
Perform and lead Job Tasks Analysis projects to identify training needs and establish, review, and maintain accurate company-specific Reliability Related Tasks.
Design targeted training courses by determining lesson plans, learning objectives, training format and delivery, subject matter experts, and assessment and evaluation types.

Benefits

Pension plan at no cost to the employee.
401(k) plan with employer matching.
Medical, vision, dental, and life insurance available from the first day.
Over 200 hours of PTO, including vacation days, holidays, floating holidays, and sick leave.
Parental leave of up to four weeks and adoption assistance.
Wellness programs, including access to a recreation and fitness facility.
Short- and long-term disability plans.
Tuition assistance for undergraduate and graduate programs.
Ten Employee Resource Groups for career development, community service, and networking.
Competitive pay and performance incentives.