System Operations Instructor

SRP•Scottsdale, AZ

9h•Hybrid

About The Position

Under supervision, the System Operations Instructor plans, organizes, develops, coordinates, delivers, and evaluates training and development programs for SRP’s Transmission and Generation Operations (TGO). The role prepares and maintains qualified System Operators so SRP’s electric system is operated safely and reliably in accordance with NERC, WECC, FERC, and other applicable regulatory requirements. The position interacts with employees at all levels and with internal and external organizations. The instructor uses the Systematic Approach to Training (SAT) and A.D.D.I.E. process to create and maintain training for System Operators and Operations Support Personnel. Training includes regulatory standards, company-specific real-time reliability-related tasks and procedures, and the applications and tools required for assigned duties. The instructor prepares course materials, teaches classes, facilitates Operator Training Simulator exercises, evaluates assessments, arranges remedial testing when needed, and collects student evaluations. The role also coordinates and conducts emergency exercises, maintains compliance evidence and training records, performs annual reviews, and monitors and addresses System Operator NERC credential-maintenance needs. The instructor mentors new trainees, leads progress reviews, and conducts Job Tasks Analysis projects to identify training needs and maintain accurate company-specific Reliability Related Tasks. The position is hybrid; employees whose jobs can be performed remotely and who have sufficient technical capability may telework up to three days per week. Employees must live and work in Arizona.

Requirements

At least five years of previous related technical electric utility operating experience, such as distribution, transmission, generation, system operations, or power plant operations; alternatively, NERC certification and at least three years of such experience.
High school diploma or GED plus completion of an appropriate apprenticeship or an applicable training program, or a bachelor’s degree from an accredited institution that prepares the employee for the assignment.
Must already hold or have held a NERC certificate credential for at least three years as a Reliability Coordinator (RC), Balance and Interchange / Transmission Operator (BITO), Balancing and Interchange Operator (BIO), or Transmission Operator (TO); alternatively, must obtain an active NERC certification within six months of the position start date.
Ability to perform multiple assignments concurrently and under pressure.
Must be legally authorized to work in the United States.
Must live and work in Arizona.

Nice To Haves

At least three years of experience using the systematic approach to training process.
At least two years of experience presenting electrical or operations training, including simulation scenarios.
Strong familiarity or proficiency with NERC, WECC, and FERC standards and requirements.
Experience developing, designing, implementing, and maintaining Computer-Based Training (CBT) courses, simulation base cases and scenarios, field visit courses, exams, and final qualification review boards.

Responsibilities

Use the Systematic Approach to Training (SAT) and A.D.D.I.E. process to analyze, design, develop, implement, and evaluate training programs for TGO personnel.
Develop, implement, and maintain comprehensive courses covering NERC and WECC standards, FERC orders, company-specific real-time Reliability Related Tasks and procedures, and required applications and tools.
Prepare training materials, instruct classes, facilitate Operator Training Simulator exercises, score and grade assessments or scorecards, implement remedial testing as needed, and collect student course evaluations.
Develop, coordinate, implement, and conduct emergency exercises, including Blackstart and System Restoration drills, Loss of Control Center Functionality drills, Summer Readiness, Capacity and Energy Emergency Plan exercises, and NERC GridEx simulations.
Document and maintain required compliance evidence and records.
Perform annual reviews of operator Reliability Related Tasks evaluations and TGO training programs as required by NERC.
Monitor, identify, validate, and implement remediation action plans for System Operator NERC credential maintenance.
Mentor new trainees and lead regular progress review meetings as part of their initial training program.
Conduct one-on-one trainee training and progress review meetings and provide guidance as needed.
Perform and lead Job Tasks Analysis projects to identify training needs and establish, review, and maintain accurate company-specific Reliability Related Tasks.
Design targeted training courses by determining lesson plans, learning objectives, training format and delivery, subject matter experts, and assessment and evaluation types.

Benefits

Pension plan at no cost to the employee.
401(k) plan with employer matching.
Medical, vision, dental, and life insurance available on the first day.
Over 200 hours of PTO, including vacation days, holidays, floating holidays, and sick leave.
Parental leave of up to four weeks.
Adoption assistance.
Wellness programs, including access to a recreation and fitness facility.
Short- and long-term disability plans.
Tuition assistance for undergraduate and graduate programs.
Employee Resource Groups for career development, community service, and networking.
Competitive pay and performance incentives.