Operations System Analyst

Scan.com • Atlanta, GA

3d • $115,000 - $125,000

About The Position

Scan.com is building a national medical-imaging network that connects patients, providers, and payers to diagnostic imaging. The Operations System Analyst sits within Operations and reports directly to the SVP of Operations. The role owns administration of the systems and tools that power operations, including CRM and workflow implementation, reporting and dashboards, and automations that keep operational data accurate and usable across teams. It serves as a bridge between Product and Operations, translating operational needs into system and product requirements and product changes into operational impact.

Initially, the analyst will work with Product to audit existing systems and reporting, address urgent data and process gaps, and develop an automation roadmap. The role also includes system administration, reporting, workflow automation, issue triage, data standards, user training, and piloting AI-enabled solutions. Scan.com expects the successful candidate to use AI directly to build or prototype automations, scripts, and reporting logic, while exercising sound judgment about human oversight and responsible use around patient data.

Requirements

• Experience partnering closely with Product teams, translating operational pain points into clear requirements and product changes into operational impact.
• Hands-on experience using AI tools for analysis, scripting, or building automations, including having shipped, automated, or prototyped real work with LLMs, agents, or AI tooling.
• Ability to explain a workflow redesigned so a machine handles routine work, and sound judgment about where agentic systems help and where human oversight is needed, especially in regulated or PHI-adjacent work.
• Experience administering CRM, ticketing, or workflow systems in an operations context.
• Experience building reporting and dashboards for non-technical stakeholders.
• A track record of designing workflow automations that measurably reduce manual work.
• Strong analytical skills and the ability to turn messy operational data into a clear point of view.
• Experience developing training or supporting non-technical users with new systems and tools.
• Ability to operate independently across systems, data, and process.
• Proactive, detail-oriented approach to identifying data issues.

Nice To Haves

• Experience with Salesforce, HubSpot, Zendesk, Notion, or similar systems.

Responsibilities

• Administer core operational systems, including CRM, ticketing, and workflow tools; manage configuration, permissions, and data integrity.
• Build and maintain reporting and dashboards that provide Service Delivery, Implementation, and leadership with an accurate, real-time view of operational performance.
• Design and implement workflow automations that reduce manual work across Service Delivery and Implementation teams.
• Translate operational needs into system and product requirements, and communicate product changes in terms of their operational impact.
• Partner with Product and IT to scope, test, and roll out system changes affecting Operations.
• Troubleshoot system issues raised by operations teams and establish a process for triaging and resolving them.
• Maintain well-documented, clean data across operational systems and own the standards that support data quality.
• Train and support operations users as systems, tools, and workflows are introduced.
• Identify opportunities to apply AI and automation to recurring operational and reporting work, and pilot solutions.
• Use AI tools to build internal automations, scripts, and reporting logic.
• Audit existing systems and reporting, address urgent data and process gaps, and develop an automation roadmap with Product.

Benefits

• Equity package.
• Flexible remote or hybrid work options.
• Dedicated personal development budget.
• Medical, vision, and dental coverage.
• 28+ days of paid time off across PTO and wellbeing days.
• Paid parental leave.
• 401k retirement plan.
• Equipment needed to do the job.
• Atlanta office perks, including complimentary team lunch every Wednesday, on-site gym access, roof terrace, and on-site lunch options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed