System Management Analyst

UnitedHealth Group•La Crosse, WI

2d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position. To support this mission, OSIT has initiated a multi‑year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards Optum Serve is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives. The Systems Analyst IV is a senior technical leader responsible for defining and governing the practices that ensure product area system stability, configuration integrity, and operational excellence. This role architects complex configuration solutions, leads major incident response, establishes enterprise level standards, and partners with leaders across Product, Engineering, Architecture, and Operations. They drive modernization initiatives, implement advanced monitoring and observability, and raise OSIT’s operational maturity. The Systems Analyst IV also mentors analysts at all levels and influences long range planning for the Systems Management & Configuration function. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

HS Diploma required
6+ years of experience in systems analysis, configuration, or enterprise operations
3 years of experience with SQL/data analysis skills and understanding of cross system dependencies
1 years of experience leveraging AI or automation tools within the software delivery lifecycle to improve quality, efficiency, or insight
United States citizenship is required for this position
Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Nice To Haves

Bachelor’s Degree in Computer Science or Management Information Systems (MIS) or other related field with an emphasis in MIS. In lieu of formal degree, equivalent combination of education, experience and/or applicable military experience may be considered
Experience with Azure cloud services, CI/CD, observability stacks, or automation frameworks
Experience leading large transformation or modernization efforts
Demonstrated leadership in incident management and change risk governance
Excellent executive level communication and influence skills
3 years preferred using Elasticsearch, Dynatrace, Grafana, Azure Devops or similar tool