System Lead, Microsoft Dynamics 365 ERP

WELL Health Technologies Corp

1d•Remote

About The Position

WELL Health Technologies is seeking a System Lead, Microsoft Dynamics 365 ERP to own and evolve the company's enterprise ERP platform. This role is responsible for ensuring Dynamics 365 delivers sustained business value, supports core financial and operational processes, and adapts to the organization's evolving needs. The position provides dedicated ownership across roadmap planning, backlog management, support governance, and system optimization. The System Lead will be the single point of accountability for the Dynamics 365 ecosystem, balancing day-to-day system ownership, backlog prioritization, and release decisions with hands-on execution, including configuration, issue resolution, enhancements, and system stewardship. This is a hands-on role requiring comfort working directly in the system and leveraging modern tools, including AI, to accelerate resolution and continuous improvement. The role involves partnering closely with Finance, Procurement, Operations, Transformation stakeholders, Microsoft, and external delivery partners to ensure the platform is stable, well governed, and continuously improving. The System Lead will also identify opportunities to better leverage Dynamics 365, close process gaps, and improve system configuration, documentation quality, and standardization to enable scalable, efficient operations. This is a fully remote role, open across Canada, with preference for candidates based in Vancouver or Toronto.

Requirements

Bachelor’s degree in a relevant field (such as Business, Information Systems, Computer Science, Engineering) or an equivalent combination of education and experience.
Several years of experience in ERP systems, enterprise business systems, or application ownership roles.
Hands-on experience supporting and working with Microsoft Dynamics 365 ERP or comparable enterprise platforms.
Deep functional and technical familiarity with Dynamics 365, particularly across core finance modules such as general ledger, accounts payable and receivable, fixed assets, procurement, and month-end close processes.
Experience managing system backlogs, enhancements, release cycles, and production support in complex ERP environments.
Comfortable working closely with outsourced vendors or managed service providers in a structured support model.
Equally comfortable translating business requirements into functional system changes as well as working directly in the system, configuring, testing, and resolving issues.
Experience operating in agile or hybrid delivery environments and understanding how to balance structured governance with fast-moving business needs.
Strong ERP ownership mindset with accountability for outcomes rather than coordination alone.
Structured thinker who can prioritize competing demands, communicate clearly across technical and business stakeholders, and translate system issues into meaningful business impact.
Analytical, pragmatic, and focused on delivering implementable solutions.
Comfortable operating independently in a lean environment without heavy internal support.

Nice To Haves

Microsoft Dynamics 365 Finance & Operations certification.
Exposure to the Power Platform (Power BI, Power Automate, Power Apps).
Experience working in multi-entity, high-growth, or acquisition-driven environments.
Familiarity with ERP governance, licensing optimization, or system consolidation initiatives.

Responsibilities

Own system strategy & roadmap, ensuring alignment with finance, procurement, operations, and enterprise priorities.
Define what gets done, why it matters, and how it drives business value.
Manage backlog & priorities, translating business needs, issues, and enhancement requests into a structured backlog, continuously prioritizing based on value, urgency, risk, and effort.
Act as system owner & business partner, serving as the primary point of accountability for Dynamics 365 across WELL, partnering closely with Finance and other stakeholders to assess system performance and identify improvement opportunities.
Perform hands-on system execution, working directly in Dynamics 365 to configure functionality, troubleshoot issues, test fixes, and support operational processes such as workflows, journal entries, and data processing.
Own support & vendor ecosystem, defining and governing the support model, including triage, escalation paths, service levels, and working closely with Microsoft and external service providers as execution partners responsible for system support and delivery outcomes.
Drive releases & continuous improvement, leading testing, release planning, business readiness, and adoption activities while improving how Dynamics 365 is used through better configuration, reduced customization, stronger process design, and clear documentation of system configuration and decisions, leveraging AI to accelerate delivery and insights.