Microsoft Dynamics 365 Engineer

ASPCA • Champaign, IL

2d • $114,000 - $119,000 • Hybrid

About The Position

In this position, you will never be bored! The ASPCA supports a broad portfolio of technologies to support a highly mobile and diverse staff. Maintaining a presence in multiple geographic locations, the team provides support (hands-on and remote) to over a dozen facilities and field operations, and over a thousand individual staff members. Your work will be integral to the organization as you work cross-functionally to ensure ASPCA staff, partners and communities have the systems needed to work effectively and efficiently to improve animal welfare. The Microsoft Dynamics 365 Engineer will report to the Senior Director, Product Development. This role is responsible for the technical support, continuous improvement, and administration of the ASPCA's Microsoft Dynamics 365 CRM and Contact Center platform. The Microsoft Dynamics 365 Engineer will work closely with external partners and internal stakeholders to create custom product solutions aligned with ASPCA goals. This is a hands-on role that blends system engineering, development, and administration. The ideal candidate will have a strong technical foundation in Dynamics 365 and the Power Platform, with the ability to collaborate across business and IT teams to deliver impactful solutions. As a Microsoft Dynamics 365 Engineer, you will bring a high level of expertise in the Dynamics 365 platform and will focus on maximizing system efficiencies and better capitalizing on the features and benefits of Dynamics 365-based systems relative to the needs of various user groups. The Microsoft Dynamics 365 Engineer will apply proven communication skills, problem-solving skills, and knowledge of best practices to create and support simple, scalable, compliant, and more automated ASPCA mission-critical information and systems. The ideal candidate will have excellent interpersonal skills, be a team player, and have a desire to support the ASPCA in achieving our mission of ending cruelty to animals. Please note, a cover letter is required for your application, please submit one. Applications for this role will be accepted until 5pm ET on Tuesday 5/26/26. Who We Are The Information Technology (IT) department supports and improves a broad portfolio of technologies to support our staff. IT ensures that all ASPCA staff, partners, and communities have the systems needed to work effectively and efficiently to improve animal welfare. The sub-teams within IT include Product, Data and Reporting Solutions, Operations and Information Security, Technical Support, Enterprise Architecture, and Business Operations. What You’ll Do The Microsoft Dynamics 365 Engineer reports directly to the Senior Director, Product Development and has no direct reports. Where and When You’ll Work This position, while mostly remote, requires travel to our Midwest Office in Champaign, IL on a regular basis. Ability and willingness to travel up to 5% annually, as needed.

Requirements

• Helps create connections between people, ideas and plans
• Gathers sufficient information to make a decision, and acts swiftly to choose or propose a course of action
• Regularly evaluates results and iterates to improve processes
• Plans, organizes and prioritizes work
• Uses internal resources effectively (including financial, people, technology, communications)
• Offers ideas to solve problems
• Finds and applies improvements to the current way of doing things
• Seeks to understand others' perspectives and willingly comes together with others to achieve collective goals
• Presents information clearly in verbal and written form
• Considers impact of decisions on co-workers or external partners and their work
• Displays courage and determination in the face of challenges and inspires others to do the same
• Experiments with and implements approaches that improve and expand upon our work
• Supports the development of others within and across teams by proactively sharing advice and knowledge
• Gives and invites feedback, and seeks opportunities for improvement
• Able to analyze trends and patterns in issues, and direct mitigation strategies
• Able to quickly learn and support new technologies
• Able to understand business impact and manage priorities and deadlines accordingly
• Must be available for off-hours support of mission critical applications
• Some travel to ASPCA locations and training sites (about 5% annually) may be required
• Advanced proficiency with Microsoft Dynamics 365 platform (CRM and Contact Center modules), including out-of-the-box functionality and configuration
• Advanced proficiency with Power Platform (Power Automate, Power Apps, Power BI, Power Pages, Power Virtual Agents)
• Proficiency with JavaScript, C#, and Dynamics 365 SDK for custom development
• Proficiency with .NET Development and familiarity with SQL Server
• Proficiency developing and modifying systems including coding, testing, debugging, and documenting programs
• Proficiency with SharePoint Online administration and integration with Dynamics 365
• Considerable knowledge of software development life-cycle methodologies, SaaS, and IT best practices
• Strong understanding of CRM development principles and best practices
• Knowledge of relational databases, data modeling, and ETL processes
• Experience with Microsoft Copilot and AI-powered features within Dynamics 365 Contact Center
• Familiarity with Okta integration and identity management
• Familiarity with Stripe payment processor integrations
• Familiarity with Azure services, Azure Integration Services (AIS), APIs, and integration tools
• Familiarity with Azure DevOps tool and practices for D365 deployments
• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
• High School Diploma or GED required
• 3+ years of hands-on experience with Microsoft Dynamics 365 (CRM and Contact Center modules)

Nice To Haves

• Experience working at a non-profit organization preferred
• Experience with Agile development methodologies preferred
• Experience serving as the technical point of contract for day-to-day user requests and administrative needs preferred
• Experience with data migration and archival strategies
• Experience in creating standard operating procedures (SOP), translating business requirements into solutions, maintaining and updating tickets, creating incident reports, processing change requests, troubleshooting problems, etc. preferred
• Microsoft certifications (e.g., PL-400, MB-210, or PL-600) desired

Responsibilities

• Serve as the internal technical owner and subject matter expert (SME) for the Dynamics 365 CRM and Contact Center platform, responsible for ongoing support, system maintenance, and driving continuous improvement and innovation aligned with business needs
• Participate in the final stages of Dynamics 365 CRM and Contact Center implementation, engaging in knowledge transfer sessions with external implementation partners to gain deep understanding of system configuration, customizations, and integrations
• Provide platform-level administration for Microsoft Dynamics 365, including environment configuration, integrations, AI feature enablement, and escalated technical troubleshooting
• Develop and maintain in conjunction with Technical Operations and Data team, custom workflows, plugins, Power Automate flows, Power Apps, and Power BI reporting and analytics solutions
• Support and maintain AI-powered features including Microsoft Copilot, Power Virtual Agents, and Contact Center AI capabilities (sentiment analysis, agent assistance, real-time transcription)
• Manage the Power Pages for client and clinic self-service portal functionality
• Maintain and support with Technical Operations, SharePoint integration for knowledge management and document storage
• Translate business requirements into well-architected solutions that best leverage the Dynamics 365 platform and products
• Serve as the primary point of contact for day-to-day user requests and administrative needs of users
• Provide technical support and troubleshooting for end users, including issue identification and resolution/escalation for bug fixes and "how-to" assistance
• Coordinate with external vendors and Microsoft support for updates and technical support as needed
• Oversee user access, role-based security, and compliance with governance standards
• Develop and maintain thorough, up-to-date technical systems documentation
• Manage system performance, security, and data integrity across the Dynamics 365 environment
• Develop reports, dashboards, workflows, and processes to continuously monitor data quality and integrity
• Serve as technical liaison between the ASPCA Poison Control team and PDRS Enterprise Data Team for data and reporting requests
• Stay current with Microsoft updates and roadmap to recommend and implement new features to support business teams
• Complete other duties as assigned by manager

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED