Microsoft Dynamics 365 CRM Engineer

Computer Task Group, Inc • Philadelphia, PA

23h • Onsite

About The Position

We are looking for a highly experienced Microsoft Dynamics 365 CRM Engineer with strong expertise in Power Platform and enterprise CRM development. The ideal candidate will have deep technical knowledge of Dynamics 365 customization, integrations, and solution architecture, along with strong problem-solving skills and the ability to deliver scalable CRM solutions in complex environments.

Requirements

• 8+ years of Microsoft Dynamics 365 CRM experience
• Strong Power Apps / Power Platform engineering experience
• Model-driven apps and UCI experience
• JavaScript customization using Client API
• Plugins, Custom Actions, Custom APIs
• PCF Controls
• Dynamics Web API
• Solution management (managed/unmanaged solutions)
• Security roles, business units, and team structures
• JSON data handling
• Omnichannel for Customer Service
• Azure Communication Services
• Extensive hands-on experience delivering enterprise Dynamics 365 CRM solutions
• Proven ability to troubleshoot and resolve complex technical issues
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• Experience with large-scale CRM deployments preferred

Responsibilities

• Design, develop, and support Microsoft Dynamics 365 CRM solutions using model-driven apps and UCI.
• Implement JavaScript-based form customizations using Client API.
• Develop plugins, custom actions, and custom APIs.
• Build and extend Power Apps solutions and PCF controls.
• Manage solution lifecycle, including packaging and deployment of managed solutions.
• Configure and maintain security roles, business units, and team-based access models.
• Integrate with Dynamics Web API and handle JSON-based data exchanges.
• Support and implement Omnichannel for Customer Service and Azure Communication Services.
• Troubleshoot complex CRM issues and recommend optimized technical solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior