System Integration Specialist
About The Position
The System Integration Specialist is part of the New York City Department of Youth and Community Development’s Division of Strategy, Performance and Impact (S-PI), within the System Integration team. S-PI develops tools, processes, and policies to support growth, impact, innovation, and data-informed decision-making across DYCD and its community-based partners. The System Integration team designs and enhances user-centered, standardized data systems and tools, aligning systems and supporting training and innovation to improve data collection and assess DYCD’s reach and impact. The role reports to the Senior Director of System Integration. The specialist works with the Bureau of Information Technology, program units, evaluation and analytics teams, agency leadership, community members, and nonprofit providers to develop and improve DYCD systems. The work includes gathering and documenting requirements, reviewing business processes, coordinating system changes and rollouts, engaging stakeholders, developing training and communications, and supporting system governance and design. The position is classified as City Research Scientist - 21744. Appointments are subject to a minimum one-year probationary period.
Requirements
- For appointment to Assignment Level II and above, a doctorate in an appropriate field of physical, biological, environmental, or social science and one year of full-time responsible supervisory, administrative, or research experience in the appropriate field; or a master's degree in an appropriate field and three years of responsible full-time research experience in the appropriate field; or equivalent education and/or experience.
- Candidates qualifying through equivalent education and/or experience must have at least a master's degree in an appropriate field and at least two years of the specified research experience.
- Two years as a City Research Scientist Level I may substitute for the experience required under the doctorate or master's degree pathways.
- Demonstrated understanding of IT governance principles and ability to guide decision-making processes.
Responsibilities
- Work with the Bureau of Information Technology to engage end users and internal stakeholders in human-centered design, develop system requirements, and improve accessibility and ease of use.
- Act as a liaison among program units, evaluation, analytics and program design teams, and agency leadership to ensure systems reflect program changes, outcome-measurement practices, and agency data priorities.
- Develop processes for adding system functionality and coordinate project management with IT to support agency priorities.
- Apply understanding of IT governance principles to guide decision-making processes.
- Conduct business process reviews to identify system gaps and operational inefficiencies.
- Facilitate and document decision-making with DYCD program units regarding data system requirements.
- Coordinate rollouts of DYCD systems, including new program areas and functionality in DYCDConnect and participant-facing functionality; draft communications, train stakeholders or liaise with external trainers, and create training materials.
- Conduct stakeholder engagement, including focus groups, surveys, and user acceptance testing, to inform and test DYCD systems.
- Develop and maintain a process for updating DYCD’s public-facing systems, applications and forms, and protocols.
- Engage community members and nonprofit providers to understand data collection practices and needs and inform system development.
- Develop communications and marketing strategies to build awareness of DYCD systems.
- Convene interagency workgroups to inform system design and policies.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
