System Integration Specialist

City of New York•New York City, NY

12h

About The Position

The System Integration Specialist works within the New York City Department of Youth and Community Development’s Division of Strategy, Performance and Impact, as part of the System Integration team. The Division develops tools, processes, and policies to support growth, impact, and innovation across DYCD and its programs and community-based organizations. The System Integration team designs and enhances user-centered, standardized data systems and tools, aligns systems, and supports training and innovation to advance a unified approach to data collection and assessment of DYCD’s reach and impact. The position works with the Bureau of Information Technology, program units, evaluation and analytics teams, agency leadership, community members, and nonprofit providers to develop system requirements, improve system usability and accessibility, support system changes, and coordinate implementation. It also facilitates stakeholder engagement and decision-making, organizes system rollouts and training, and helps maintain public-facing systems, applications, forms, and protocols. The role reports to the Senior Director of System Integration.

Requirements

For appointment at City Research Scientist Assignment Level II and above, meet one of the stated education and experience pathways: a doctorate in an appropriate physical, biological, environmental, or social science field plus one year of full-time responsible supervisory, administrative, or research experience; a master’s degree in an appropriate field plus three years of responsible full-time research experience; or equivalent education and/or experience.
Regardless of pathway, candidates for Assignment Level II and above must have at least a master’s degree in an appropriate field and at least two years of the specified experience. Two years as a City Research Scientist Level I may substitute for experience required under the doctorate or master’s degree pathways.
Demonstrated understanding of IT governance principles and ability to guide decision-making processes.

Responsibilities

Work with the Bureau of Information Technology to engage end users and internal stakeholders in human-centered design and develop system requirements that improve accessibility and ease of use.
Liaise among program units, evaluation, analytics and program design teams, and agency leadership to ensure systems reflect program design changes, outcome-measurement best practices, and agency data-collection priorities.
Develop processes for adding functionality to DYCD systems and coordinate project management with IT to support agency priorities.
Apply understanding of IT governance principles to guide decision-making processes.
Conduct business process reviews to identify system gaps and operational inefficiencies.
Facilitate and document decision-making with DYCD program units about data-system requirements.
Coordinate rollouts of DYCD systems, including new program areas and functionality in DYCDConnect and participant-facing functionality.
Draft rollout communications, train stakeholders or liaise with external trainers, and create training materials.
Conduct stakeholder engagement, including focus groups, surveys, and user acceptance testing, to inform and test DYCD systems.
Develop and maintain a process for updating DYCD’s public-facing systems, applications, forms, and protocols.
Engage community members and nonprofit providers to understand data-collection practices and needs and inform system development.
Develop communications and marketing strategies to build awareness of DYCD systems.
Convene interagency workgroups to inform system design and policies.
Perform other tasks as assigned.