System Engineer 2 (TS/SCI with Poly)
About The Position
Solerity is seeking a System Engineer to support the Multi-Factor Authentication Management System (MFAMS), a cybersecurity services web application supporting Identity, Credential and Access Management (ICAM) tools and services. The engineer will work with a development team supporting enterprise web applications across multiple fabrics. The role involves documenting the full life-cycle design, development, and testing of software across multiple fabrics. The successful candidate will have a technical background and experience with troubleshooting and requirements gathering. They will document tools and their inner workings, create standard systems engineering and test documentation, and produce or modify internal and customer-facing materials. The engineer will also work directly with customers to identify and resolve user-reported issues, including by proposing alternative solutions or generating bug reports. The position requires an active TS/SCI clearance with polygraph. Desired skills include requirements analysis, customer support and issue triage, technical and nontechnical communication, test coordination, and familiarity with agile processes and common collaboration and ticketing tools.
Requirements
- TS/SCI clearance with polygraph.
- Technical background and experience in troubleshooting and requirements gathering.
- Ability to document tools and their inner workings and create standard systems engineering and test documentation.
- Attention to detail when generating and modifying internal and customer-facing documents.
- Ability to work directly with customers to identify and resolve user-reported issues.
- Excellent oral and written communication skills.
Nice To Haves
- Ability to analyze system requirements, concepts of operations, and high-level system architecture to develop requirements specifications.
- Experience gathering, analyzing, and documenting customer requirements.
- Ability to triage user issues and track and respond to user questions.
- Ability to communicate with stakeholders through technical and nontechnical documentation, such as user guides, FAQs, user notifications, and support communications.
- Ability to create customer briefings and roadmaps.
- Familiarity with Jira, Confluence, O365, and Microsoft Office.
- Ability to take high-level tasking and execute applicable processes to achieve successful outcomes.
- Familiarity with agile projects and processes.
- Ability to provide timely weekly, monthly, and quarterly status reports and meeting minutes.
- Experience coordinating test users, tracking and reporting testing results, and coordinating software deliveries with external organizations.
Responsibilities
- Document software life-cycle design, development, and testing across multiple fabrics.
- Document tools and their inner workings, including creating standard systems engineering and test documentation.
- Generate and modify internal and customer-facing documents.
- Work directly with customers to identify and resolve user-reported issues by establishing alternative solutions or generating bug reports.
- Analyze system requirements, concepts of operations, and high-level system architecture to develop requirements specifications.
- Gather, analyze, and document customer requirements.
- Triage user issues and track and respond to user questions and issues.
- Communicate with stakeholders through technical and nontechnical documents, including user guides, FAQs, user notifications, and support communications.
- Create customer briefings and roadmaps.
- Execute applicable processes based on high-level tasking to achieve successful outcomes.
- Report weekly, monthly, and quarterly status in a timely manner.
- Provide meeting minutes.
- Coordinate and identify test users for various scenarios.
- Track and report testing results.
- Coordinate software deliveries with external organizations.
Benefits
- Medical, dental, and vision coverage
- Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
- Flexible work schedule, including onsite, hybrid, or remote options as dictated by the position
- 401(k)
- Company-funded life insurance
- Paid Time Off (PTO)
- Tuition and training assistance
- Employee referral financial rewards
- Pet insurance
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
