System Controller

Omni Air International (OAI)•Tulsa, OK

About The Position

Omni Air International is a private airline providing tailored passenger and government charter services. The System Controller oversees and coordinates day-to-day airline activities, operational information flow, aircraft schedules and movements, and passenger service. The role handles operational disruptions and airline recovery plans, monitors operational performance, prepares reports, and supports passengers and employees with travel-related needs. The position works under the direct supervision of the Manager of Systems Control.

Requirements

Proficient in Microsoft Office.
Able to sit for long periods.
Willing to work a 12-hour shift schedule, including evenings, weekends, and holidays.
Organized and detail-oriented.
Excellent oral communication and phone etiquette skills.
Excellent customer service and organizational skills, with professional conduct.
Able to pass a 10-year background/criminal check and pre-employment drug screen.
Legally authorized to work in the United States for any employer without sponsorship.
High school diploma or GED.
2–3 years of airline operations experience.
Able to handle numerous activities simultaneously and complete them in a timely manner.
Able to work with limited supervision and demonstrate attention to detail.
Able to identify and resolve problems in a timely manner, gathering and analyzing information skillfully and in detail.
Able to make decisions that affect the department’s credibility and services.
Able to compose letters, outlines, memoranda, and basic reports.

Nice To Haves

Aviation degree and/or Dispatcher license preferred.

Responsibilities

Oversee and coordinate day-to-day airline activities.
Coordinate operational information flow to departments and stations for planning.
Monitor and address on-time performance, baggage handling, flight irregularities, and service quality.
Develop airline recovery plans during flight schedule disruptions and direct staff in handling irregular operations, including diversions, cancellations, oversales, and delays.
Analyze future airline operations and assign or route aircraft to meet operational needs.
Update and publish aircraft schedules for the airline.
Communicate aircraft movements to customers, down-line stations, and company personnel.
Prepare daily operational reports on on-time performance and delay metrics.
Enforce compliance with company rules, regulations, and directives.
Maintain knowledge of company contractual obligations, particularly those related to passenger service.
Control passenger handling and care for passengers originating, transiting, and terminating on company flights, including preparation of crew and passenger manifests.
Handle APIS reports and General Declarations.
Assist employees and passengers with onward connections, hotel reservations, ground transportation, and other needs.
Facilitate the handling of lost and damaged property.
Perform other duties assigned by the Vice President of System Control or Manager of System Control.