System and Software Trainer (Learning & Development Specialist 2)

State of Oregon • Salem, OR

8d • $5,714 - $8,764 • Hybrid

About The Position

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is with the Workers' Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system. This position is represented by the Service Employees International Union (SEIU). This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular scheduled office hours are also required, as the incumbent will be required to be in office to support in-person training needs, training materials, and delivery of training and other activities associated with active training activities and execution.

Requirements

• Five years of work experience designing, planning, and implementing adult education courses, or applying web-based technologies in a blended learning environment OR Five years of work experience designing, planning, and implementing organizational development strategies
• A bachelor's degree in Education, Organizational Psychology, Business or Public Administration, Training and Development, Human Resources, Organizational Behavior, or related field may substitute for three years of the work experience stated above.
• Experience leading training within large-scale IT modernization or system replacement projects.
• Ability to coordinate training with project team resources, leadership, technical staff, SMEs, vendor resources, and various other internal and external stakeholder groups
• Consistent commitment to providing clear guidance, support, and feedback to learners and partners
• Commitment to customer service, respectful workplace practices, and supporting a diverse and inclusive learning environment
• Ability to tailor instructional materials and training delivery for varied knowledge levels, job roles, and learning styles
• Ability to maintain positive working relationships and contribute to constructive problem solving
• A resume and cover letter are required for this job posting.
• Only complete applications received by the posted application deadline date will be considered.
• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.
• Per the Pay Equity Law passed in 2017, an employee pay assessment will be conducted to determine what pay step the successful candidate will be offered.
• The assessment will be based on the relevant experience, education, training, and certifications documented in the application materials.
• On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
• The salary range listed is the non-PERS eligible rate.
• If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.
• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities.
• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.
• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships.
• If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards.
• Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
• DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Responsibilities

• Serve as a dedicated system trainer to support a major IT system replacement project as well as training/support on the new technology solution for both new employees and also for support and retraining of current employees.
• Developing the training plan and training strategy
• Conducting assessments
• Developing training materials and guides
• Adapting instructional content and delivery methods for various levels of knowledge and learning styles
• Developing metrics to assess needs and effectiveness, plan execution, and evaluation
• Partnering closely with a wide variety of cross-functional teams and resources to gather information, validate training material, and assist with the development of OCM/communications to support all phases of the training plan

Benefits

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Work/life balance, 11 paid holidays a year, and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Possible eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level