System Analyst

Chippewa County•Wi 54729, WI

6d•Onsite

About The Position

The System Analyst is responsible for the design, build, and implementation of secure server systems across the enterprise. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing servers, applications, and phone systems, along with their associated operating systems and software. The role also encompasses responsibility for Chippewa County's computer security, ensuring compliance with all internal and regulatory guidelines for protecting sensitive data. Key duties include troubleshooting performance issues, providing capacity planning solutions, analyzing and resolving end-user hardware and software problems, and providing end-user training. The position aims to deliver responsive, courteous, and efficient service to County residents and the general public. This is a full-time, in-person position located at the Chippewa County Courthouse in Chippewa Falls, WI.

Requirements

Bachelor’s degree in Business Administration, MIS, Computer Science or related field with a minimum of two (2) years’ recent experience including system analysis, server management and project management principles required -OR- Associate's degree in Information Technology with a minimum of six (6) years recent experience including system analysis, server management and project management principles required.
Application of systems analysis techniques and procedures, including consultation with users to determine hardware, software or system function specifications.
Design, develop, create, test, or modify computer systems or programs based on user or system design specifications.
Design, documentation, testing, creation, or modification of computer programs related to machine operating systems.
Detailed knowledge and skill in current Information Technology, industry standards and best practices including:
Proficiency in Active Directory and group policies.
Proficiency in configuration, installation and operational support of network servers, database servers, personal computers and their operating systems.
Proficiency in implementing and supporting voice, data and video applications both internally and with outside agencies.
Product specific knowledge of and experience with Enterprise SAN, Microsoft windows server operating systems, Office 365 and Microsoft SQL.
Backup hardware, software and emergency procedures and planning.
Experience with documentation standards and best practices.
Proven implementation experience with all high availability features of Hyper-V including Failover Clustering, switch design, advanced performance troubleshooting, command line utilities, working knowledge of the virtual file system (including configuration and management), creating clones, images and templates, resource allocation, and system monitoring.
Hands on experience with Hyper-V; installation and configuration.
Solid understanding of Enterprise SAN technology and how Hyper-V is implemented with shared storage strategies.
Demonstrated ability to work independently and in a team environment to effectively prioritize tasks, identify problems, and propose alternative solutions.
Workstation security management (virus prevention, desktop management tools, group policy enforcement, etc.).
Application security (email and other business-related applications).
Database systems security management (Oracle, SQL Server, etc.).
Understanding of IP networking, DNS, DHCP, streaming protocols and monitoring.
Experience with IIS and web technologies.
Excellent analytical, organizational, verbal and written communication skills are required, plus a strong attention to detail.
A cell phone is required.
A valid driver's license is required.

Nice To Haves

Virtualization experience is preferred.
Experience working in the public sector is preferred.

Responsibilities

Provide project management for system-related projects.
Provide timely, comprehensive project status reports.
Provide support for all law enforcement equipment and systems.
Ensure that projects are completed on time and meet stated objectives.
Coordinate the installation, configuration, implementation, maintenance, and support of all County and City systems including MS Windows Server, Linux Servers, Hyper-V, Office 365, MS SQL databases, Microsoft Internet Information Server (IIS), Web servers, Email Archiving, data & web servers, Active Directory domain controllers, time systems, public safety systems, financial systems, inventory, Enterprise SAN (storage area network) and others.
Install, administer and support each server’s operating systems, software applications and related devices.
Manage the installation, configuration, and testing of new releases of Microsoft Windows Server, Internet Information Server (IIS), Microsoft SQL Server, and Microsoft Outlook Web for access and security standards controls.
Provide technical support, consultation, and recommendations.
Respond to critical server issues and troubleshoot.
Coordinate downtime that is acceptable to county and city business schedules giving adequate advance notice.
Review the various software and hardware logs to determine if systems and databases are operating properly after system or application failures.
Upgrade and enhance the data infrastructure.
Utilize virtualization best practice concepts into virtual server environment.
Provide high level design and hands-on delivery expertise using Hyper-V and related technologies, while assisting in all aspects from design inception to delivery for virtualization initiatives.
Implement security strategies using group policies and best practices.
Coordinate installation and deployment of application software, service packs, and critical updates using enterprise deployment process.
Provide project management for all server related projects and changes.
Provide timely, comprehensive project status reports.
Ensure that projects are completed on time, and meet stated objective.
Implement data backup and restoration procedures for servers and other systems as needed.
Ensure all data necessary is backed up and stored off site.
Test data backup procedures.
Archive emails according to retention policy.
Administer databases and end user accounts ensuring appropriate permissions to servers; data, e-mail, remote access, etc.
Work with end users in maintaining the security and integrity of information stored within system files.
Consult with end users regarding software needs and problems.
Implement and test software modifications and applications.
Instruct users on modifications and applications.
Provide technical and analytical assistance to users in the identification and solution of data communications, Servers, and PC problems.
Implement and administer VoIP phone system into current environment.
Exercise responsibility for daily Help Desk and Systems support operations as needed.
Attend training, technical conferences, and seminars; reviews publications to keep current regarding new software, hardware, security products, IT procedures and best practices.
Provide on-call service for after-hours IT emergencies as part of a rotation.
Consult with State Agencies on statutory regulations pertaining to County and City Departments.
Work cooperatively with the City of Chippewa Falls, CINC, the State of Wisconsin, and other agencies for shared application services, maintenance, and future planning.