System Analyst
Summit Credit Union•Village of Cottage Grove, WI
•Onsite
About The Position
The Systems Analyst manages assigned applications, servers and workstations through their lifecycle — requirements, testing, deployment, maintenance, troubleshooting and decommissioning. This role provides day-to-day technical support, coordinates with business stakeholders and vendors, contributes to project delivery and testing, and maintains operational documentation and runbooks.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field
- Four or more years supporting production systems in enterprise or financial environments; or combination of applicable work experience, education, and certification.
- Hands-on Microsoft Windows Server administration; experience with Linux and/or AIX.
- Experience with relational databases as well as unstructured and semi-structured data
- Experience supporting application stacks and vendor solutions.
- Experience with IT service management tools.
- Basic scripting or automation skills for operational tasks.
- Demonstrated ability to independently support multiple production systems, owning availability, runbooks and test plans, vendor coordination, patching and upgrades, backup validation, and incident post-mortems.
Responsibilities
- Manages assigned applications, servers and workstations through their lifecycle — requirements, testing, deployment, maintenance, troubleshooting and decommissioning.
- Provides day-to-day technical support.
- Coordinates with business stakeholders and vendors.
- Contributes to project delivery and testing.
- Maintains operational documentation and runbooks.
- Ensures reliable operations; assigned systems are available and meet business expectations.
- Handles incidents and problems effectively; incidents are diagnosed, escalated appropriately, and resolved with clear documentation and root-cause follow-up.
- Executes changes in a disciplined manner; upgrades, patches and deployments are planned and executed with clear test plans and minimal disruption.
- Provides trusted user support; business users receive consultative, timely support and guidance.
- Ensures operational readiness and compliance; runbooks and procedures are current and work adheres to regulatory and security requirements.
- Participates in the IT on-call rotation and is responsible for incident resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
