System Analyst T2
About The Position
The Spectrum Cybercell team at WBM supports many of Western Canada's leading organizations, and we are continuing to grow. In this role, you will be responsible for the administration, maintenance, and optimization of our Remote Monitoring and Management (RMM) platform, while developing automation solutions that improve operational efficiency, service delivery, and client experience. You will work closely with our service desk, operations, and technical teams to identify opportunities for automation, streamline processes, and ensure the health and performance of managed customer environments.
Requirements
- Experience administering and supporting Remote Monitoring and Management (RMM) platforms.
- Strong troubleshooting and problem-solving skills.
- Basic PowerShell scripting experience is required.
- Experience creating, maintaining, and improving automation workflows and operational processes.
- Strong understanding of Windows operating systems and endpoint management.
- Experience with Microsoft 365 administration and management.
- Knowledge of patch management, software deployment, monitoring, and endpoint security best practices.
- Excellent communication and customer service skills.
- Ability to work independently while collaborating effectively with technical teams.
Nice To Haves
- ConnectWise Automate administration experience.
- Database and SQL language experience.
- ConnectWise Manage administration experience.
- Experience with Microsoft Intune and modern endpoint management.
- Experience with Azure administration and cloud services.
- Familiarity with scripting languages.
- Industry certifications such as Microsoft, CompTIA, or ConnectWise certifications.
- Experience working within a Managed Services Provider (MSP) environment.
Responsibilities
- Administration, maintenance, and optimization of our Remote Monitoring and Management (RMM) platform.
- Developing automation solutions that improve operational efficiency, service delivery, and client experience.
- Working closely with service desk, operations, and technical teams to identify opportunities for automation.
- Streamlining processes.
- Ensuring the health and performance of managed customer environments.
- Documenting processes, procedures, and automation standards.
Benefits
- Competitive income and benefits package
- Opportunities for career growth and advancement
- Medical coverage
- Dental coverage
- Disability coverage
- Attractive group RRSP
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
