System Analyst II- NOC

OSC Global

1d • $63,601 - $117,900 • Onsite

About The Position

As part of the OSC Technical Solutions Infrastructure organization, this position will be responsible for the technical support of the Hanford Accreditation Boundary referred to as the Hanford Local Area Network (HLAN) Information System, Industrial Control Systems (ICS) and other enclaves. Services include but are not limited to core network infrastructure (i.e., routers, switches, firewalls etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure, and facilities for faults, service interruptions, and performance degradation.

Requirements

• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment.
• Possess the ability to resolve complex issues using third party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment
• Must be able to communicate technical information and product plans to all levels of staff and management
• Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others.
• Superior organizational, follow-up, and detail-oriented skills.
• Strong ability to analyze documents and categorize appropriately.
• Ability to maintain accurate records.
• Work independently, as well as on a team and with minimal supervision.
• Make decisions, solve problems, and exercise excellent judgment.
• Work well under pressure and independently prioritize workload, while working on multiple projects.
• Ability to research, organize and analyze technical information with particular attention to accuracy and detail.
• Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.
• Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases.
• High degree of sensitivity regarding confidential information.
• Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality.
• Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.
• Visual and communications abilities are adequate to perform the essential functions of the job.
• Ability to kneel, bend and twist at the waist on an occasional basis.
• Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
• Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.
• Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle.
• BA/BS degree in Information Technology or equivalent combination of education and 2 years of relative work experience.
• Ability to pass a background and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain Department of Energy access badge.
• Ability to work shift work in a 24/7/365 environment. Includes day, swing, and graveyard shifts and rotations.
• All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.

Nice To Haves

• Strong understanding of Network, Application, or Server Monitoring Tools
• Experience working with incident or ticketing system
• IT Certifications

Responsibilities

• Analysis of application and systems that have been designated as critical Essential Support activities necessary to maintaining the Hanford Mission Essential Function – “Maintain the safeguards and security of special nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities”.
• Critical evaluation and configuration management of commercial, alternative, and Uninterrupted Power Supply (UPS) alerts using Network Management applications. Including, but not limited to environmental monitoring of Data Centers, telecom nodes and other critical infrastructure.
• Analyze and troubleshoot network, servers, and application issues to resolve and meet Service Level Agreements (SLA) by maintaining high availability of critical infrastructure.
• Infrastructure analysis and proactive management of networks, platforms, and critical application to meet Service Level Agreements (SLA) to ensure high uptime availability of systems.
• Responsible for tracking, communicating, documenting, and posting accurate Network incidents and outage information when failures are detected and post updates as new information becomes available.
• Analysis, documenting, testing, and triaging Network and Server incidents. Working closely with other Subject Matter Experts (SME) and communicating outage details with Senior Management Team.
• Identify IT Infrastructure systems problems, conduct diagnosis and document resolution details.
• Perform Production Control job batch processing duties using Control-M Application, identify system failures, test, modify, and or design jobs to resolve issues.
• Respond to scheduled and urgent unscheduled production impacting incidents and work closely with other technical teams such as Network Engineers, Cyber Security, Software Engineers, Safety Resources, after-hours emergency support groups and customers.
• Provide Cyber Security incident handling support.
• Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives.
• Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics.
• Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies.
• Maintain security and integrity controls.
• Prepare written technical documentation, training material, standards, and reports
• Evaluate and recommend procurements of Windows or Appliance based hardware and software
• Perform other duties as appropriate and assigned.

Benefits

• paid holidays
• paid time off
• 401k with employer match
• dental
• vision
• health insurance plans through the Federal Employee Health Benefits (FEHB) program
• life and disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree