System Administrator - 2 (Linux Workstations, Desktop Support)

Akina • Annapolis Junction, MD

6d

About The Position

The System Administrators must provide Infrastructure Server and Desktop Sustainment services, which the Government will use to enhance and complement High Performance Computing (HPC) sustainment capabilities across two sites and geographic locations. The System Administrator must support installation, deployment, integration, configuration, tuning, and operational support of various hardware including workstations/desktops with a custom Linux operating system, monitors, KVM switches, peripheral devices, printers, multi-function devices, and cabling. The role involves providing support for the implementation, troubleshooting, and maintenance of IT systems, including Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. Responsibilities include managing daily IT system operations, assisting users, optimizing system performance, analyzing capacity, and providing in-depth troubleshooting. The administrator will also provide detailed analysis and feedback for escalated tickets, support dispatch systems and hardware problems, and configure/manage Linux, Unix, and Windows operating systems, including installing and troubleshooting operating system software and configuring network components.

Requirements

• B.S. in a technical discipline and 5 years’ experience as a System Administrator in programs and contracts of similar scope, type and complexity is required or 10 years’ experience in lieu of degree.
• DoD 8570 IAT II level certification required.
• TS/SCI - Polygraph required

Responsibilities

• Support installation, deployment, integration, configuration, tuning, and operational support of workstation hardware (Workstations/desktops with custom Linux OS, Monitors, KVM switches, Peripheral devices, Printers and Multi-function devices, Cabling).
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Benefits

• 24 days PTO accrued annually
• 11 federal holidays
• 401k is 100% vested on your start date
• Company makes a direct contribution worth 10% of your salary to 401k
• Company covers 100% of healthcare costs for employees
• Company covers 50% of healthcare costs toward dependents
• Educational assistance towards college classes
• Company will cover costs associated with job related training and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Senior