System Administrator (Desktop Support)

D2 Technical Services•Springfield, MO

1d•Onsite

About The Position

As a Systems Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

Requirements

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED
Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware Thin Client, Thick Monitors, KVM’s, Printers, Plotters
Print Server Configurations, VOIP phone, Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
Excellent troubleshooting capabilities
Strong communication skills
Strong work ethic and attention to detail
Strong writing skills (consistently document work completed)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to move and lift computers, printers, monitors, and other hardware
Team player and willing to share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
BA/BS (or equivalent experience)
5+ years of experience
Certifications: Security+ or CASP
ITIL v4 Foundations

Nice To Haves

Recognized subject matter expert in job area typically through advanced education and work experience.
Established operational plans.
Manages large projects with limited oversight form manager.
Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues

Responsibilities

Independently develops technical solution for the management for software, hardware, configurations, and architecture.
Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Performs advance software installations and upgrades to operating systems and layered software packages.
Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Evaluates and assesses existing systems and plans long term strategies.
Configure and maintain networked computer system, including hardware, system software, and applications.
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Train end-users on the proper use of hardware and software.
May training large groups of end users.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader (Not a people manager).