System Administrator

Parkside Hospital•Tulsa, OK

1d•Onsite

About The Position

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time. Parkside Psychiatric Hospital & Outpatient Clinic is a comprehensive mental healthcare system providing acute inpatient care, residential treatment, and outpatient therapy. With a focus on society’s most vulnerable population, Parkside provides world-class mental health services for youth and adults. For over 65 years, Parkside’s physicians, therapists, and staff have provided state of the art, patient-centered care that propels families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time. Position Summary: We are seeking a skilled System Administrator to join our hospital's Information Technology team. In this role, you will be responsible for maintaining, optimizing, and securing the critical IT infrastructure that supports patient care, clinical operations, and administrative functions across our healthcare facility. You will ensure maximum uptime, data integrity, and regulatory compliance in a fast-paced, 24/7 hospital environment.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent combination of education and experience
3–5 years of experience in system administration, preferably in a healthcare or hospital setting
Strong working knowledge of Windows Server (2016/2019/2022/2025), Active Directory, Group Policy, and PowerShell scripting
Experience with virtualization technologies (VMware vSphere, Hyper-V, or Citrix)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls)
Familiarity with HIPAA security and privacy requirements
Excellent problem-solving, organizational, and communication skills
Ability to work effectively both independently and as part of a collaborative team
Must be able to pass a background check and comply with hospital credentialing requirements

Nice To Haves

Experience supporting EHR/EMR systems (Epic, Netsmart, Cerner, MEDITECH, etc.)
Industry certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator, VMware VCP, CCNA, or ITIL Foundation
Experience with cloud platforms (Azure, AWS) and hybrid infrastructure environments
Familiarity with medical device networking and biomedical equipment integration

Responsibilities

Install, configure, maintain, and optimize server infrastructure including Windows Server, Linux, Active Directory, Group Policy, DNS, DHCP, and SQL Server environments
Administer and support virtualization platforms built on VMware vSphere, Citrix, and Microsoft Hyper-V, ensuring high availability and efficient resource allocation
Design, implement, and manage Microsoft 365 services, SharePoint, Exchange Online, and related collaboration tools across the organization
Manage and maintain Storage Area Networks (SAN/NAS), backup systems, and data replication to ensure data integrity and availability
Support and maintain hospital-specific clinical systems, including Electronic Health Record (EHR/EMR) platforms (e.g., Epic, Netsmart, Cerner, MEDITECH), PACS/imaging systems, and laboratory information systems
Ensure all systems and practices adhere to HIPAA regulations, including the enforcement of access controls, audit logging, encryption standards, and data privacy safeguards
Collaborate with the Compliance and Security teams to support internal and external audits, risk assessments, and remediation efforts
Manage HL7/FHIR interfaces and system integrations between clinical, administrative, and third-party applications as needed
Administer and troubleshoot network infrastructure at the WAN, LAN, and WLAN levels, including routers, switches, firewalls, and network segmentation for clinical environments
Implement and manage remote access solutions including VPN, Citrix Virtual Apps/Desktops, and Terminal Services for on-call staff and remote clinicians
Monitor and respond to security threats, vulnerabilities, and intrusion alerts; support incident response procedures in coordination with the Information Security team
Manage endpoint protection, patch management, and system hardening across all hospital workstations, servers, and medical devices
Design, implement, test, and maintain disaster recovery (DR) and business continuity plans to ensure uninterrupted patient care during system outages or emergencies
Administer backup and recovery solutions, perform regular restore testing, and maintain documented Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Participate in scheduled failover drills and contribute to after-action reviews and plan improvements
Proactively monitor system health, performance, and capacity using remote monitoring and management (RMM) tools; respond to alerts and notifications promptly through the service ticket system
Maintain comprehensive and up-to-date system documentation, including network diagrams, standard operating procedures (SOPs), configuration records, and change logs within the ticketing system
Enter all work activity, time, and expenses accurately in the ticketing system as work occurs
Work through project tickets, tasks, and phases as assigned by the IT Manager or Project Manager
Serve as an escalation point for Help Desk and Tier 1 support staff on complex technical issues requiring systems-level expertise
Collaborate with the IT Manager to prioritize and route service requests to the appropriate resources for timely resolution
Communicate effectively with clinical staff, department heads, and hospital leadership, providing clear updates on incident progress, scheduled maintenance windows, and system changes
Coordinate with vendors, contractors, and managed service providers to ensure SLAs are met and projects are delivered on time
Participate in an on-call rotation to provide after-hours support for critical hospital systems
Mentor and provide guidance to junior IT staff and Help Desk technicians
Continuously review IT publications, vendor advisories, and industry resources to remain current with emerging healthcare technologies, cybersecurity trends, and best practices