System Administrator

Kimball Midwest•Columbus, OH

11d•Onsite

About The Position

Kimball Midwest is seeking a customer-focused System Administrator to join its IT team in Columbus, Ohio. The role provides Tier III technical support to internal associates and helps administer and improve the end-user computing environment. The administrator supports Windows desktops and laptops, printers, scanners, applications, and other workplace technology, and assists with projects involving Microsoft Intune, Power Platform, networking, and other Microsoft technologies. This position is suited to someone with a service desk foundation who enjoys solving problems, working directly with users, and developing technical skills across a broad range of IT systems. It is fully on-site, Monday through Friday, with a stated salary range of $65,000–$75,000 per year.

Requirements

At least 2 years of experience in a service desk, help desk, desktop support, or similar IT support role.
Experience providing advanced or Tier III-level technical support.
Working knowledge of Windows 10 and Windows 11 environments.
Experience with Microsoft technologies such as SCCM, Intune, Microsoft Defender, Active Directory, Group Policy, or Microsoft 365.
Familiarity with endpoint imaging, patching, application deployment, and workstation administration.
Basic understanding of networking concepts and troubleshooting.
CompTIA A+ and/or Network+ certification.
Strong customer service and communication skills, with willingness to work directly with users to solve technical problems.
Strong problem-solving skills and ability to follow established technical procedures and runbooks.
Ability and willingness to learn new technologies and work across multiple areas of IT.

Nice To Haves

Familiarity with Microsoft Power Platform administration; preferred but not required.

Responsibilities

Provide Tier III technical support for internal users, including desktops, laptops, printers, scanners, applications, and related hardware and software.
Respond to service requests involving software access, permissions, licensing, account management, and other end-user technology needs.
Support Windows 10 and Windows 11 workstation deployment, imaging, patching, and ongoing administration.
Administer and support endpoint management through Microsoft SCCM and Intune, including application deployment and software updates.
Assist with the ongoing migration from SCCM to Microsoft Intune.
Support Microsoft Defender, Group Policy Objects (GPO), and other Microsoft technologies within the end-user computing environment.
Assist with administration of Microsoft Power Platform environments, including application lifecycle support, environment maintenance, testing, production deployment, and account management.
Troubleshoot and support printers and RF scanning devices, including Datalogic equipment.
Assist with basic networking responsibilities, including network port configuration, patching, and switch-related projects.
Monitor system alerts and follow established runbooks and support procedures to resolve or escalate issues.